Customer Service Agent

**🚀 We’re Hiring: Customer Service Agent (Remote – UK Only)** 📍 **Location:** Remote (UK residents only) 📅 **Start Date:** 18th May 2026 ⏰ **Hours:** Monday–Friday, 09:00–17:30 💰 **Salary:** £26,000 per annum 🎉 **Benefits:** 25 days holiday \+ a fantastic range of benefits As a **Customer Service Agent** , you’ll be the friendly and knowledgeable voice of Kensington Mortgage Company (KMC). You’ll support customers over the phone with queries, complaints, and general mortgage guidance — from account opening to closure. You’ll make a real difference in our customers’ lives by handling enquiries across payments, balances, redemptions and more, ensuring every interaction is seamless, accurate and supportive. **What You’ll Do** ✔ Respond to inbound customer queries (payments, balances, interest rates, account updates, terms) ✔ Update and maintain customer records accurately ✔ Process account changes and action internal/external requests ✔ Prioritise workloads to meet service standards ✔ Follow policies, procedures and regulatory requirements ✔ Identify risks and support vulnerable customers appropriately ✔ Look for opportunities to improve processes and customer journeys **What You’ll Bring** ✨ Experience in a telephony‑based role (financial services/mortgages preferred) ✨ Strong communication skills — calm, clear and empathetic ✨ Ability to thrive in a customer‑focused, target‑driven environment ✨ Confidence handling objections and problem‑solving on the spot ✨ Ability to navigate multiple systems while supporting customers ✨ Great attention to detail and accuracy ✨ A positive mindset and willingness to embrace change **Why Join Us?** At KMC, our people are at the heart of everything we do. We promote professional growth, teamwork and work‑life balance. We celebrate diversity and are proud to be an **equal opportunity employer** , welcoming colleagues of all genders, identities, ethnicities and backgrounds. **Ready to Make a Difference?** If you’re passionate about delivering exceptional service and want to be part of a supportive, high‑performing team — **we’d love to hear from you.** 👉 **Apply today and join the Kensington Mortgages family.** **Important Information** ⚠ Remote start date: **Monday 18th May 2026** ⚠ Please avoid taking annual leave during the first **7 weeks of training** ⚠ All offers are subject to DBS, credit and Right to Work checks ⚠ Digital Right to Work requires a valid passport; otherwise, you’ll need to visit our Marlow (Buckinghamshire) office