Accepting Applications
Full-time
On-site
LinkedIn
Posted 3 weeks, 5 days ago
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0 applications
Job Description
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS :
- Handle customer interactions through calls, chats, and emails for booking, tracking, and other shipment-related inquiries while maintaining professional service levels.
- Coordinate with Operations, Sales, and other departments to resolve customer issues efficiently.
- Support departmental service level targets and complete tasks assigned by supervisors or managers.
- Generate sales and cash leads, promote DHL value‑added services, and identify opportunities to increase adoption of DHL’s electronic shipping solutions.
- Ensure courteous communication, timely service recovery, and proactive updates to customers regarding potential service delays or issues.
- Respond to customer queries within agreed expectations and collaborate with the DHL network to address concerns.
YOUR PROFILE :
- Bachelor Degree (or equivalent) with at least 1-2years of relevant experience.
- Basic knowledge of software/technical skills (MS Office, CRMs).
- Good Interpersonal and time management skills.