Customer Experience Specialist

**Company Description** Kinsail is a platform dedicated to supporting working parents and employers by making quality childcare more accessible and affordable. Through our tax\-efficient Workplace Nursery Benefit, participating parents can save up to 47% on childcare costs. We empower organisations to better support their workforce by effectively reducing childcare expenses. Our innovative solution helps employers create a family\-friendly workplace while enhancing employee satisfaction and well\-being. **Role Description** This is a part\-time role for a Customer Experience Specialist. The position includes responsibilities such as providing exceptional support to clients, addressing inquiries and concerns, and delivering solutions to enhance customer satisfaction. The role also involves assisting with onboarding, maintaining communication across channels, and contributing to the overall improvement of the customer experience. Collaboration with internal teams to ensure smooth operations and create positive client interactions will be a key focus. **Qualifications** * Experience in customer support, relationship management, and resolving client inquiries effectively * Strong communication skills, both verbal and written, to provide clear and professional responses * Organisational skills with attention to detail for managing customer needs and workflow efficiently * Proficiency in using customer relationship management (CRM) tools and communication platforms * Problem\-solving skills to address unique client challenges and provide appropriate solutions * Ability to work independently and excel in a remote work environment with minimal supervision * Prior experience in the childcare industry or benefits administration is a plus * Flexibility to adapt to a dynamic and growing startup environment