Customer Experience Specialist (Customer Service Specialist)

Eurø Style is a leading furniture wholesaler committed to providing high\-quality, stylish products to our valued customers. With a strong presence in the contemporary furniture market and a dedication to innovation, we are looking for dynamic, results\-oriented individuals who are enthusiastic about supporting the growth of the business at Eurø Style! As a Customer Experience Specialist, you will own a defined sales territory and serve as the dedicated point of contact for customers from initial inquiry through order completion. This role blends soft sales, order management, and proactive account stewardship to deliver an exceptional end\-to\-end customer experience. You will handle inbound and outbound customer outreach, process orders, provide freight quotes, manage claims, and proactively maintain clean, up\-to\-date account activity across your assigned territory. Customer Success \& Rep Relationship Manager. **What You’ll Do Every Day** * Own a defined sales territory, serving as the primary point of contact and managing customer relationships from initial inquiry through order completion. * Drive soft sales by understanding customer needs, presenting relevant product options, and guiding customers toward purchasing decisions. * Process customer orders accurately and efficiently, ensuring all details are confirmed and communicated in a timely manner. * Provide accurate freight quotes and communicate shipping timelines and costs to customers as part of the order process. * Manage customer claims from initiation through resolution, coordinating with internal teams to ensure timely and satisfactory outcomes. * Conduct proactive outreach to customers within your territory to follow up on open orders, identify new opportunities, and maintain strong account relationships. * Maintain clean, accurate account and order records within CRM systems; proactively identify and resolve incomplete or inconsistent data within your territory. * Collaborate cross\-functionally with operations, logistics, and internal teams to resolve issues, support promotions, and ensure a seamless customer experience. * Monitor open orders and account activity across your territory, proactively identifying and resolving gaps, delays, or outstanding items before they impact the customer. * Stay current on the Eurø Style product assortment, pricing, and operational processes to serve as a knowledgeable, reliable resource for customers. **What You Bring to the Role** * Experience in a customer\-facing sales or account management role, with strong communication skills and a detail\-oriented approach. * Comfortable with soft sales — able to build rapport, identify customer needs, and guide purchasing decisions without a hard\-sell approach. * Familiarity with order processing, freight quoting, and claims management in a wholesale, distribution, or B2B environment. * Highly organized with the ability to manage a territory — balancing inbound requests, proactive outreach, and account maintenance simultaneously. * Comfort working cross\-functionally with marketing, operations, and logistics teams. * Experience using CRM systems to document interactions and track follow\-ups. * Interest in or familiarity with furniture, home furnishings, or wholesale/distribution products; ability to learn and clearly communicate product details to customers. **What’s in it for you? Joining our team isn’t just about having a seat at the table—it’s about helping redesign the table entirely. You’ll be challenged, stretched, and supported as you grow faster than you thought possible. In addition to competitive compensation, we offer:** * **Be Part of Something Evolving:** Join a brand in active transformation — from process improvements to new tools and automation, you'll be on the ground floor of meaningful change and have a real voice in how things get better. * **Collaborative by Design:** Work closely with a diverse internal team across sales, operations, logistics, and marketing, as well as a wide range of customers — no two days look the same. * **Accelerated Career Path:** High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands. * **Competitive benefits:** Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies **What our interview process looks like:** * 📞 **Step 1:** If you align with our vision and meet the qualifications, we’ll reach out to schedule a conversation and introduce Euro Style. * 🧠 **Step 2:** You’ll complete a short AI or product\-building challenge so we can understand how you approach problems and execution. * 💬 **Step 3:** Participate in deep\-dive interviews with leadership focused on your experience, product mindset, and operational thinking. * 📩 **Step 4:** Offer. We’ll move fast for the right candidate. For US\-based candidates, this posting is intended for candidates that reside in the following states: AZ, DE, FL, GA, IN, LA, MI, MS, MO, NV, NC, OK, PA, TN, TX, UT, WV, WI, and WY. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state, or local laws. It is unlawful in Massachusetts to require or administer a lie\-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.