Customer Experience Agent (Arabic Speaker)

**\#WeAreAverda** **About Averda** Averda is a leading global provider of integrated waste management and environmental services, delivering innovative, sustainable solutions to some of the world’s most complex waste challenges. Operating across multiple markets, we are committed to transforming waste into value while safeguarding the environment, supporting our communities, and driving operational excellence. **Role Summary** At Averda, customer experience isn’t a function \- it’s a mindset. As a **Customer Experience (CX) Agent** , you’ll be at the heart of every customer interaction, managing communications across multiple channels and turning every touchpoint into an opportunity to deliver exceptional service, build trust, and create memorable experiences. You’ll play a key role in shaping how customers perceive Averda \- resolving issues with care, exceeding expectations, and identifying opportunities to improve \- while contributing to overall customer engagement and supporting our Net Promoter Score (NPS) goals. Your attention to detail in administrative tasks will also directly impact the experience we deliver. You’ll be part of our Global CX Centre which is a fast\-paced, high\-performing, and genuinely fun team that lives and breathes a customer\-first mindset, where great service feels effortless and even enjoyable. **What You’ll Be Responsible For** Customer Communication \& Service Excellence * Manage customer interactions across multiple channels (calls, emails, and other platforms) * Deliver exceptional service at every touchpoint within the customer journey * Respond to inquiries and resolve complaints in a timely and professional manner * Ensure all customer issues are properly logged, tracked, and resolved Customer Experience \& Engagement * Contribute to improving overall customer experience and engagement * Support the achievement of NPS and customer satisfaction targets * Identify recurring issues and share insights to help improve processes and service delivery * Take ownership of customer concerns and ensure resolution from start to finish Operational Support \& Accuracy * Perform administrative tasks that impact customer experience with high accuracy * Ensure all data entries, updates, and system actions are completed correctly and on time * Follow established SOPs and contribute to continuous improvement where possible **What You’ll Bring** * Minimum 2 years of experience in a customer\-facing or related role * Exposure to both B2B and B2C customer environments **Qualifications** * Diploma or higher, preferably in Business Administration * Excellent English communication skills (spoken and written) * Arabic and/or Hindi is a strong advantage * Intermediate to advanced MS Office skills, especially Excel * Experience in waste management, logistics, or service operations is an advantage * Comfortable working on a rotating shift schedule * A natural energy for helping people and improving experiences * Strong sense of accountability and flexibility **What Makes You a Great Fit** * You genuinely care about customers and take pride in solving their problems * You stay calm under pressure and thrive in a fast\-paced environment * You’re organized, detail\-oriented, and able to manage multiple priorities * You learn quickly and adapt even faster * You bring positive energy and enjoy working as part of a team * You communicate clearly and professionally with both customers and internal stakeholders If you’re someone who sees value where others see waste, enjoys a challenge, and wants to be part of a team shaping better experiences every day, we’d love to hear from you. Averda is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive.