CRM Executive

Job Overview

The Customer-Relationship-Management (CRM) Executive manages relationships with the group’s customers to ensure customer satisfaction while further maintaining and enhancing relationships. This job is essential for ensuring a positive customer experience, driving customer loyalty, and ultimately contributing to the success and growth of the ground.

Key Responsibilities

• Maintain and update the customer database with accurate and relevant information.
• Segment the customer database for targeted marketing campaigns.
• Communicate with customers through various channels, including phone calls, emails, and social media.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Provide product information, resolve issues, and ensure a high level of customer satisfaction.
• Execute customer engagement programs, such as loyalty programs, newsletters, and surveys.
• Collaborate with the sales team to identify and pursue upsell and cross-sell opportunities.
• Analyse customer data to identify trends and insights.
• Use data-driven insights to improve customer interactions and overall CRM strategy.
• Generate regular reports on customer engagement, satisfaction, and sales performance.
• Present findings and recommendations to the management team
• Answer customer queries and dealing with complaints.
• Implement plans to evaluate the various forms of marketing developed by the CVM team.
• Uphold company values throughout business practices and use sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business.

Requirements

• A minimum of 1 to 3 years in related field is preferred.
• High school diploma.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and data-driven mindset.
• Exceptional organizational skills and attention to detail.
• Ability to work both independently and as part of a team.

This job role is based in Deira, Dubai.

This role is suitable for candidates that have experience in a contact/call center.