Crew Experience Lead (Founding IC) at mission-driven healthtech startup serving 10% of the UK

**This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.** She will pick the best candidates from Jack's network. The next step is to speak to Jack. **Job Title** Crew Experience Lead (Founding IC) **Salary** Not Disclosed **Company Description** Mission\-driven healthtech startup serving over 1,100 NHS clinics and 10% of the UK population **Job Description** As the first dedicated Crew Experience Lead, you will design the internal operating system for a high\-growth startup scaling from 35 to 100\+ people. You’ll own the end\-to\-end employee lifecycle, from high\-context onboarding to office culture and internal communications, ensuring every ritual and space reflects the company’s high\-performance standards. **Location** London, UK **Why this role is remarkable** * Founding IC status with the autonomy to build the crew experience function from zero\-to\-one at a critical scaling point. * Massive real\-world impact at a company that has already processed millions of patient cases and is actively saving lives. * Direct collaboration with founders to shape the culture and rituals of a high\-talent environment in a premium Farringdon space. **What You Will Do** * Design and execute a world\-class onboarding system that transforms offer acceptance into immediate, high\-context contribution. * Curate the office environment and company rituals, including "Folkmoot" all\-hands, offsites, and demo days, to drive mission alignment. * Build internal communication infrastructure and feedback loops that treat the employee experience with the same rigor as a product. **The ideal candidate** * Proven experience building or scaling culture in high\-growth startups, mission\-driven companies, or premium community ecosystems. * A versatile "operator\-host" mindset capable of both high\-level strategy and hands\-on execution of events and communications. * Exceptional academic background and a track record of thriving in high\-intensity environments where standards and taste levels are paramount. **Who are Jack \& Jill?** Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. **How does this work?** * Jack's an AI agent for job searching and career coaching. He works for you. * Jill is the AI recruiter working for the company. She recruits from Jack's network. * If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives. **We never post fake jobs** This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.