Credentialing Coordinator

**Credentialing Coordinator** **Department:** Credentialing **Supervisor:** Manager, Credentialing **Status:** Non\-Exempt, Full\-Time **Location:** Remote **Supervisory Responsibilities:** None **Travel:** 0\-1x/year **Rate of Pay:** $33\.17\-$40\.38/hour **EEO:** Administrative Support Workers **Position Summary:** The Credentialing Coordinator is responsible for supporting the Functional Medicine Certification Program™ candidates throughout the certification lifecycle, including exceptional customer service, inquiry resolution, and application review for initial and recertification candidates. **Primary Responsibilities:** * Responsible for learning and maintaining updated knowledge of certification program policies, processes, and requirements, as well as IFM organizational information, and can effectively communicate these with customers, colleagues, or other end users. * Serve as first line candidate support via telephone and email inbox management, including communicating and evaluating pathways to certification, auditing certification applications and certification decisions, and escalating to Manager as needed. * Responsible for providing excellent, relationship\-driven customer service and candidate management to assist applicants for certification with specific details regarding their eligibility, applications, exam scheduling/rescheduling, reasonable accommodations, digital badges, or maintenance of certification, referring to and advising on program policies and processes. * Act as liaison for the Credentialing Department with a professional degree of discernment, while in person, over the phone, and via email. * Utilize the credentialing management system (CMS) to review and approve applications according to program policy and eligibility criteria, escalating as appropriate. * Support certification team by assisting with record maintenance and organization, communicating recommended areas for improvement, staying abreast of business processes, tools, and applications. **What We’re Looking For:** * Associate’s degree or 2 years of equivalent experience required. * Experience working within credentialing or accreditation preferred. * Certificate for Credentialing Specialist from the Institute for Credentialing Excellence preferred. * Knowledge or, or ability to learn, certification program details to offer specialized customer service. * High tech\-IQ with the ability to quickly master new technologies and software (e.g. CMS, Asana, Airtable, Hubspot). * Accountability \& Execution: Ability to work independently and meet deadlines; ability to plan, prioritize, and focus on critical issues and see work through completion. * Adaptability: Must be able to execute changes as directed and inquire for clarification as needed. * Analytical \& Critical Thinking: Must be able to execute changes as directed and inquire for clarification as needed. * Attention to Detail: Must be able to apply accuracy and thoroughness to all work assigned, paying attention to even the smallest of details. * Organizational Excellence: Ability to take initiative, ownership, and accountability for projects; able to react quickly with a strong sense of urgency. Understands and applies effective organizational techniques to stay focused, demonstrate efficiency in work and request appropriate resources when needed. * Collaboration: Works with colleagues to overcome obstacles and effectively share information to complete tasks or achieve a goal. * Communication: Ability to share complex information in a concise and easy to comprehend format. * Customer Focus: Ability to understand customer needs through active listening and effective communication to seek resolution. Engages in all work with the mindset of providing the best experience for the end user, constantly looking for opportunities to improve. * Problem\-Solving: Ability to timely identify problems and work collaboratively to provide alternative solutions. * Teamwork: Ability to collaborate with teams on communication processes, goals, schedules, and outcomes. Demonstrated ability to build and maintain positive relationships and actively contribute as a member of working teams to achieve results. Embodies the employee values to build, motivate and maintain healthy and functional teams. * Technical Skills: Proficient in Microsoft 365 suite (e.g. Word, Excel, Outlook); willingness and ability to adapt to new technologies and software. **What’s In It for You?** * National healthcare plan coverage offered! * National dental and vision plans! * Paid employee life and disability insurance! * Paid employee assistance program! * Two weeks’ vacation and two weeks’ sick leave accrued annually for new employees! * Monthly work\-from\-home stipend! * 401(k) with generous contribution! * 14 paid holidays annually! * Meeting\-free Tuesday afternoons! * Department budgeted job skills training! * Complimentary registration to IFM’s educational programs! **Get to Know Us!** The team at IFM is changing the way medicine is practiced and transforming the health (and lives) of millions of people around the world. Every single day, our teammates impact the quality of patient care through their unique roles that support the mission of our organization! **Interview Process** 1. You see this job posting, it piques your interest, and you complete the IFM Application for Employment. 2. Upon review of your resume, a member of the HR Department will reach out to schedule a phone screen with qualified applicants. If you are not selected, it is because we received more qualified applicants for the open role, and you will be notified of our decision. Thank you for considering our open role! **Equal Employment Opportunity** The Institute for Functional Medicine, IFM, is a federal government contractor and an Equal Opportunity Employer. IFM invites all applicants to apply regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status. As such, IFM invites you to voluntarily self\-identify as a qualified individual, if applicable using the Voluntary EEO Form. At IFM we consider all applicants with a wide range of experiences and backgrounds that are relevant and applicable to the role. Our highly collaborative culture is grounded in a commitment to ensure respectful and positive working relationships where every team member has a sense of belonging. If you need accommodations during the interview process, please inform the Human Resources representative as soon as possible. IFM will make every effort to provide reasonable accommodation(s) during the interview and hiring process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Completion of this information is voluntary and as such, adverse action will not be taken should you decide not to self\-identify. The information you submit will be kept confidential. **Applicants Rights under Federal Employment Laws** **FMLA:** https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf **EEO:** https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf **EPPA** : https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf