Commercial Experience Executive

**Grade Level: L1** **Location: Lahore** **Last Date to Apply: 23rd April, 2026** **What is a Commercial Experience Executive?** The Commercial experience executive is part of the commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center. **What does Commercial Experience Executive do?** * Welcomes, guides and manages walk\-in from the floor greeting * Develops the basic understanding of CRM system and all the portals linked with it * Handles customer queries at the experience center and improves their experience by providing exceptional services * Holds the highest possible quality standards for customer facilitation * Maintains the product upsell from the experience center * Initiatives to improve customer experience and ensure minimum average wait /service time * Develops the sureness and self\-effacement required to serve our valued customers * Takes ownership and ensure timely resolution of customer complaints * Customer retention and churn management * Coordinates and follow up with multiple stakeholders for issue resolution * Ensures to achieve assigned monthly adherence/service/sales KPIs * Remains updated on current policies, procedures, promotions, products and value\-added services offered by the Jazz. *Jazz is an equal\-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.* **Requirements** **What are we looking for and what does it require to be Commercial Experience Executive?** * An excellent communication skills and interpersonal skills * Stakeholder management \& effective communication skills * An individual with good Sale and services expertise * Hands on with Microsoft office and communicating through emails * The individual should have the telecom product knowledge and hands\-on expertise in customer management systems * Adept in stakeholder management for the closure of respective action plans while ensuring standardization across the board * Experience Center working hours shall remain flexible, as per business needs, to ensure a seamless and exceptional customer experience and closure of daily business **Benefits** Why join JazzWorld? As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitmnet to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward\-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow. Our core values \- Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities. As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future. At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.