Client Relations Officer - Abu Dhabi

We're looking for a motivated **Client Relations Officer** based in **Abu Dhabi** to join our team in UAE! **Job Summary** The Client Relations Officer introduces, supports and maintains a strong relationship with GlobeMed Gulf's clients providing them with excellent customer service, training and solutions. He/She acts as the interlocutor between risk\-carriers and GML. **Duties and Responsibilities** * Secure a high\-level of customer satisfaction to the clients through daily interactions. * Support guarantors in solving their standard requests and complaints related to system utilization, reports and benefits. * Make sure that the complaints are addressed promptly and performance improvement plans are set in place. * Assist clients in providing them with quotations for new groups. * Conduct assessments on guarantors' daily requests to determine their training needs on various issues such as GML's portals, policy provision and others. * Issue a variety of reports to monitor the performance of clients and determine action to take based on report outcomes. * Assure that all terms and conditions of contractual agreements are well coordinated and applied, while maintaining a high knowledge of guarantors' workflows. * Set and deploy contract renewal action plans. * Implement non\-standard policies. * Conduct regular visits to guarantors with his/her unit staff to carry out service\-level meetings, issue visit reports and then to follow\-up on the execution of adopted resolutions taken. * Liaise all internal functions and processes for their guarantors in addition keeping all related data confidential. * Keep accounts information in relevant files and databases. * Provide the Client Relations Manager with marketing intelligence reports. **Qualification** * Bachelor’s degree in Business Administration or a related field. **Experience/Knowledge** * Experience in marketing or insurance experience, preferably with customer service emphasis. **Skills/Competencies** * Organization and prioritization * Customer Service and communication