Chat Support Agent – Remote

**Chat Support Agent – Remote** Location: Remote (UK\-based preferred) Salary: £10 – £14 per hour (£20,000 – £28,000 equivalent) Job Type: Full\-Time / Part\-Time / Shift\-Based **About the Opportunity:** Vita CV is hiring on behalf of our client, a growing customer\-focused organisation looking to strengthen its support function. This role is ideal for individuals who enjoy helping customers, solving problems, and communicating clearly in real\-time environments. If you are responsive, detail\-oriented, and comfortable handling multiple conversations simultaneously, this is a strong opportunity to build experience in a fast\-paced support environment. **About the Role:** As a Chat Support Agent, you will be the first point of contact for customers, providing assistance via live chat and messaging platforms. You will be responsible for resolving queries efficiently, maintaining a high level of customer satisfaction, and ensuring all interactions reflect the company’s service standards. **Key Responsibilities:** * Respond to customer queries via live chat in a timely and professional manner * Handle multiple conversations while maintaining accuracy and quality * Resolve issues related to products, services, and account queries * Escalate complex issues to relevant teams when required * Maintain detailed and accurate records of customer interactions * Follow internal processes and service guidelines * Contribute to improving customer support workflows **What We’re Looking For:** * Previous experience in customer support or chat\-based roles * Strong written communication skills with clear and professional tone * Ability to multitask and manage high volumes of conversations * Good problem\-solving skills and attention to detail * Comfortable using chat systems and CRM tools * Reliable, self\-motivated, and able to work independently **Nice to Have:** * Experience in e\-commerce, SaaS, or service\-based industries * Familiarity with tools such as Zendesk, Intercom, or LiveChat * Experience working in remote teams **Why This Role Stands Out:** * Remote working flexibility * Structured training and onboarding * Opportunity to develop customer service and communication skills * Supportive and collaborative team environment **Apply Now:** If you are looking to build or grow your career in customer support and enjoy working in a fast\-paced environment, we encourage you to apply. Submit your CV to be considered. Early applications are recommended.