Call Handler

Job Description

About the Role We are looking for a confident and customer-focused Call Advisor to join our team. This is a fast-paced, inbound role where you will be the first point of contact for our clients and their tenants, delivering clear, efficient, and professional support.

Key Responsibilities

• Handling inbound calls from clients and tenants
• Providing updates on ongoing repairs
• Booking new appointments and adjusting existing visits
• Delivering accurate company information and guidance
• Managing communications via phone, email, and internal systems
• Using systems such as 3CX, Teams, Outlook, and TotalMobile (Connect)

Qualifications

• Previous experience in inbound call handling or a customer service role
• Strong communication skills with a professional and approachable manner
• Ability to remain calm and resilient in a busy environment
• Efficient, organised, and able to manage multiple tasks
• A reliable team player who supports colleagues and contributes to a positive working environment