Call Centre Agent - UAE National (Emiratisation)

General Overview:

We are hiring for our client, a leading organization within the insurance sector, seeking enthusiastic and customer-focused Emirati professionals to join their team as

Call Centre Agents

in Dubai.

This is an excellent opportunity to build a long-term career within a well-established and professional environment, where you will play a key role in delivering exceptional customer service and supporting clients through their insurance-related inquiries. The role is ideal for individuals who enjoy engaging with people, solving problems, and working in a fast-paced, service-driven environment.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information regarding insurance products, services, and policies.
• Resolve customer inquiries, concerns, and complaints in a timely and customer-centric manner.
• Maintain accurate records of customer interactions and updates within internal systems.
• Deliver a high standard of customer service while ensuring customer satisfaction.
• Escalate complex cases to relevant departments when required and follow up to ensure resolution.
• Adhere to internal service standards, operational procedures, and quality guidelines.
• Collaborate with internal teams to support seamless customer experiences.

Key Requirements:

• Emirati with a FamiIy Book (Emiratisation role) – mandatory
• High School, Diploma, or Bachelor's Degree holders are welcome to apply.
• Strong communication skills in English; Arabic is an advantage.
• Previous customer service or call centre experience is preferred but not mandatory.
• Strong interpersonal and relationship-building skills.
• Ability to work effectively in a fast-paced and customer-focused environment.
• Positive attitude, professional demeanor, and willingness to learn and develop.
• Good organizational skills with the ability to manage multiple customer interactions efficiently.