Call Centre Agent – Arabic Speakers - 6 Months Contract

* Client Industry – Retail * Job Title – Call Centre Agent – Arabic Speakers * Type of Hire – Outsourced * Duration – 6 months * Work Location – Dubai * Mandatory – 2\-3 years of Call Centre experience in retail, e\-commerce, or luxury customer service environments. **Key Responsibilities** * Handle inbound and outbound customer interactions via phone, email, live chat, and social media platforms. * Resolve customer queries, complaints, and issues promptly and professionally. * Maintain a high level of customer satisfaction through effective communication and problem\-solving. * Record and update customer interactions in CRM systems accurately. * Follow up on customer requests to ensure timely resolution. * Meet and exceed individual and team performance targets (KPIs, SLAs, CSAT). * Collaborate with internal teams (logistics, stores, e\-commerce) to resolve customer concerns.