Accepting Applications
Full-time
On-site
LinkedIn
Posted 3 weeks, 1 day ago
10 views
0 applications
Job Description
Our client
NEXUM GLOBAL SOLUTIONS (SMC-PRIVATE) LIMITED
is hiring a Call center agent in Lahore.
Responsibilities:
- Handle inbound and outbound calls in a timely and professional manner.
- Respond to customer inquiries and provide accurate information.
- Assist customers with troubleshooting and resolving issues.
- Maintain customer satisfaction by providing courteous service.
- Keep records of all conversations in the call center database.
- Meet or exceed personal/team qualitative and quantitative targets.
- Follow communication policies, procedures, and guidelines.
Requirements:
- Excellent communication and interpersonal skills.
- Basic computer skills with proficiency in MS Office.
- Ability to handle stressful situations in a calm and effective manner.
- Strong problem-solving abilities.
- Ability to work flexible hours including evenings, weekends, and holidays as needed.
Qualifications:
- High school diploma or equivalent; a bachelor’s degree is a plus.
- No prior experience required; fresh graduates are encouraged to apply.
- Fluency in multiple languages is an advantage but not required.
Personal Attributes:
- Punctual and reliable.
- Customer-focused with a positive attitude.
- Strong work ethic and self-motivation.
- Ability to work independently and as part of a team.
03140062931