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Full-time
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Posted 1 month, 2 weeks ago
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Job Description
WNS is hiring for French Voice Process
!
Walkin interview on Wednesday 5th Aug 2026 between 12-3pm at below mentioned address-
WNS, Plant 5, Gate no 2, Godrej Vikhroli West.
or
Share resume- pinky.das@wns.com/8657894961
Position:
Associate / Sr. Associate – Operations Planning (French Language)
Location: Mumbai | Shift: Rotational
Job Purpose:
To ensure
day-ahead operational readiness
by constructing and adjusting airport rosters, managing staffing exceptions, and coordinating coverage through real-time workforce actions and operational calling to support uninterrupted airport operations.
Key Accountabilities:
- Support day-ahead roster construction (D-12) ensuring full operational coverage.
- Assist in assigning relief staff based on skills, availability, and regulatory rules.
- Support overtime, reduced overtime, and undertime tracking with proper documentation.
- Monitor sick call notifications and support backfill actions within defined timelines.
- Prepare mid-day and end-of-shift staffing and exception reports.
- Ensure adherence to defined workflows, compliance standards, and audit requirements.
- Maintain accurate records in Staff Admin, Excel, and related planning tools.
Skills \& Knowledge:
- Graduate / Undergraduate with strong MS Excel skills.
- High attention to detail and ability to work in time-sensitive environments.
- Comfortable with
outbound and inbound operational calling
in a time-sensitive environment.
- Clear spoken English with ability to communicate confidently and professionally on calls.
- Ability to follow defined workflows, compliance, and data security standards.
- Prior exposure to workforce planning, scheduling, or airline operations preferred.
Language Skills:
French:
A2 to B1 – Elementary to Intermediate
Understanding common operational terms and handling
scripted or predictable interactions
. Non-routine, complex, or disciplinary conversations will be escalated to designated bilingual or onshore support teams as per defined escalation protocols.