Assistant Sales Manager - Ajman Saray, a Luxury Collection Resort

**Additional Information** **Job Number** 26047470 **Job Category** Sales \& Marketing **Location** Ajman Saray a Luxury Collection Resort Ajman, Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, United Arab Emirates, United Arab Emirates, 8833VIEW ON MAP **Schedule** Full Time **Located Remotely?** N **Position Type** Non\-Management **Position Summary** The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day\-to\-day activities related to sales with a focus on building long\-term, value\-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up\-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales \& Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. **CORE WORK ACTIVITIES** **Building Successful Relationships that Generate Sales Opportunities** * Works collaboratively with off\-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. * Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc. * Develops relationships within community to strengthen and expand customer base for sales opportunities. * Assists with managing and developing relationships with key internal and external stakeholders. * Provides accurate, complete and effective turnover to Event Management. **Managing Sales Activities** * Participates in sales calls with members of sales team to acquire new business and/or close on business. * Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). **Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue** * Identifies new business to achieve personal and location revenue goals. * Understands the overall market \- competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. * Assists in closing the best opportunities for the location based on market conditions and location needs. * Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. **Providing Exceptional Customer Service** * Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. * Services our customers in order to grow share of the account. * Executes and supports the company’s customer service standards. * Provides excellent customer service consistent with the daily service basics of the company. * Sets a positive example for guest relations. * Interacts with guests to obtain feedback on product quality and service levels. **Preferred Qualifications** Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* The Luxury Collection Hotels \& Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.