Assistant Night Manager - WFH

**Company Description** Create \& Learn is dedicated to revolutionizing education by making STEM, AI, Music, and Math engaging and accessible for learners of all ages and skill levels. Through hands\-on, project\-based learning, the organization incorporates platforms like Minecraft, Roblox, Scratch, Python, Music Creation Tools, and Math Puzzles to inspire creativity and problem\-solving. Their team, comprised of skilled educators, engineers, and game developers, is committed to empowering students to build real\-world skills while fostering innovation and critical thinking. **Role Description** This is a full\-time, remote role for an Assistant Night Manager at Create \& Learn. The position involves overseeing evening operations, managing communication with team members, ensuring smooth delivery of online classes, handling queries from educators and parents, and providing real\-time support to address operational challenges as they arise. The Assistant Night Manager will collaborate with cross\-functional teams to maintain and improve service quality and ensure adherence to company procedures and standards. **Qualifications** * Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively. * Excellent written and verbal communication skills to manage diverse stakeholders such as educators, parents, and students. * Technical proficiency in online platforms, remote communication tools, and the ability to troubleshoot basic technical issues. * Customer service skills to promptly address queries and ensure a positive experience for users. * Problem\-solving and decision\-making capabilities for managing real\-time challenges during evening operations. * Prior experience in education technology, operations, or customer support roles is an advantage. * Flexibility to work night shifts and adapt to dynamic schedules as needed. **Payout** * Rs.2,50,000/\- \- Rs4,00,000/\-