Assistant Manager - Front Office

**Company Description** Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo\-Saracenic architecture describing a love story between India and the West. Set on a 21\-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India. Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler. **Job Description** We are seeking an enthusiastic and detail\-oriented Assistant Manager for our Front Office team in Udaipur, India. Reporting to the Front Office Manager, you will play a pivotal role in ensuring the seamless operation of our Front Office Department. This is an excellent opportunity to lead a dynamic team, deliver exceptional guest experiences, and drive operational excellence while working in a supportive and collaborative environment. * Oversee day\-to\-day front desk operations, including guest check\-ins and check\-outs, loyalty program enrollment, and comprehensive reporting * Supervise and manage the front office team during assigned shifts, fostering a culture of excellence and accountability * Lead effective onboarding and training initiatives to develop team members' skills and competencies * Deliver outstanding guest service experiences with a focus on building loyalty and exceeding expectations * Handle guest inquiries and concerns with empathy and professionalism, resolving issues efficiently and transparently * Manage emergency situations and security concerns in accordance with hotel procedures and protocols * Monitor front office performance metrics and provide actionable feedback to team members * Collaborate with other departments to ensure seamless hotel operations and guest satisfaction * Maintain accurate records, reports, and documentation related to front office activities * Support the Front Office Manager in implementing operational improvements and strategic initiatives **Qualifications** * Proven experience as an Assistant Manager in Front Office operations or as a Front Office Supervisor * Advanced proficiency with Opera Cloud and other front office management systems * Strong knowledge of front office procedures, protocols, and best practices * Demonstrated ability to supervise, train, and motivate team members effectively * Excellent communication and interpersonal skills with the ability to engage multiple stakeholders * Proven problem\-solving and conflict resolution capabilities * Strong organizational and time management skills with meticulous attention to detail * Ability to act independently and make decisive decisions regarding team and guest safety and well\-being * Customer\-focused mindset with a commitment to delivering exceptional service * Resilience and adaptability to thrive in a fast\-paced, dynamic environment * Flexibility to work varied shifts, including mornings, evenings, nights, weekends, and holiday periods * Leadership qualities with a collaborative and inclusive approach to team management * Analytical skills to interpret data and drive performance improvements Additional Information * An opportunity to be with world’s preferred hospitality company * Captivating and rewarding experience working alongside passionate professionals * Range of exclusive Heartist Benefits * Develop your talent through learning programs by Academy Accor.