Assistant General Manager

**Job Description – AGM/GM – Strategy \& Ops (BaaS)** **About Us:** Battery Smart is India’s largest and fastest\-growing battery\-swapping network for electric two and three\-wheelers.Founded in 2019 and launched in 2020, we are changing the game in the EV sector by making electric mobility accessible, economical, and scalable through a unique partner\-led model. Today, we power the journeys of over 1lac\+ drivers daily through 1,600\+ swap stations across India. **Role Overview:** The **AGM/GM – Strategy \& Operations** will drive end\-to\-end business performance across the BaaS network,with ownership of demand growth, network utilization, and operational efficiency. This is a team handling and cross\-functional leadership role, requiring a strong blend of strategy, execution, and people leadership to scale a distributed, partner\-led ecosystem. **Key Responsibilities:** • Own network performance across regions, driving improvements in utilization, demand throughput, and revenue growth. • Lead and manage a team of strategy, operations, and field leaders, ensuring strong execution rigor and goal alignment. • Design and execute growth strategies to expand demand, improve customer adoption, and strengthen channel performance. • Drive city\-level and cluster\-level planning, including pricing, demand shaping, and performance optimization. • Partner with Supply Chain and City Operations teams to ensure effective supply\-demand alignment and minimal service gaps. • Establish and monitor business KPIs such as utilization, retention, partner productivity, and unit economics. • Build and institutionalize performance management frameworks for field teams and channel networks. • Lead hiring, capability building, and retention for high\-performing teams across regions. • Work closely with Product and Tech teams to improve user experience, accessibility, and operational efficiency. • Drive data\-driven decision\-making, including reviews, dashboards, and leadership reporting. • Strengthening the partner ecosystem, ensuring high engagement, productivity, and long\-term sustainability of partners. **Team Leadership Scope:** • Manage a team of Strategy \& Ops managers, Demand Managers, and field execution teams • Driving a culture of ownership, performance, and accountability • Ensure alignment between central strategy and on\-ground execution. **Required Skills \& Qualifications:** • 6–8 years of experience in strategy, operations, business growth, or general management roles • Proven experience in team handling and leading cross\-functional initiatives • Strong exposure to high\-growth, execution\-driven environments (EV, mobility, logistics, infra, or startups preferred) • Deep understanding of on\-ground operations and multi\-city execution models • Strong capabilities in problem\-solving, program management, and stakeholder management • Experience in managing P\&L metrics, business performance, and operational KPIs • High ownership mindset with ability to drive outcomes in ambiguous and fast\-paced environments **Why Battery Smart:** • Opportunity to lead and scale a category\-defining BaaS business • High\-impact leadership role with direct influence on business outcomes • Work at the intersection of EV, infrastructure, operations, and strategy