Assistant Customer Service Manager

**Assistant Customer Service Manager** **Location:** Aldershot, Hampshire **Salary:** £36,000 (depending on experience) **Hours:** Monday – Thursday: 08:30 – 17:30 \| Friday: 08:30 – 17:00 (Office\-based) **Overview** We are currently recruiting for an Assistant Customer Service Manager to join a growing and dynamic business based in Aldershot. This is a varied and hands\-on role, supporting the Customer Service Manager in overseeing day\-to\-day operations, developing the team, and ensuring a consistently high level of service is delivered to customers. This opportunity would suit someone with strong customer service experience who is looking to step into a more senior, supervisory role within a fast\-paced environment. **The Role** Working closely with the Customer Service Manager, you will support the team across training, operations and account management, while also acting as a point of escalation for customer queries. **Key responsibilities Include:** **Training \& Development** * Creating clear and user\-friendly training documentation across the department * Producing product briefing materials for the Customer Service team * Supporting induction and training of new starters * Delivering training sessions and refreshers to upskill the team * Mentoring and supporting Account Managers and Assistant Account Managers **Team \& Attendance Management** * Managing holiday requests via the internal HR system * Supporting return\-to\-work interviews and attendance processes * Covering the Customer Service Manager during absence or meetings * Leading team huddles and handling escalated issues **Operational Support** * Monitoring bespoke and Far East orders and liaising with Purchasing teams * Supporting production queries and order adjustments * Assisting with the resolution of customer complaints **Order Administration (Quote to Delivery)** * Issuing quotations and handling customer enquiries * Raising and processing orders on internal systems * Sending order confirmations and progressing orders through to delivery * Maintaining clear communication with internal stakeholders throughout **Candidate Requirements** **Essential:** * Previous experience within customer service (ideally with some supervisory or mentoring responsibility) * Strong training and presentation skills * Excellent communication skills with high attention to detail * Good IT skills, including Microsoft Excel * Strong organisational and time management skills * Ability to manage multiple tasks in a fast\-paced environment * Confident problem solver with the ability to handle escalations professionally * A collaborative approach with the ability to support and develop others **Desirable (not essential):** * Experience within print, production or promotional products * Knowledge of Far East sourcing or bespoke order processes * Basic understanding of HR processes **What’s on offer?** * Salary up to £36,000 (depending on experience) * Full training provided * Pension scheme * On\-site parking * Referral bonus scheme * Years of service benefits * Supportive and collaborative working environment