Job Description
Company Description Core Edge Solutions is a technology and IT services company that delivers end-to-end digital solutions to help businesses succeed in a fast-changing environment. The team builds custom software, web and mobile applications, and database-driven systems, complemented by design, sales, and customer support services. Working with clients across industries such as e-commerce, finance, and professional services in the United States and beyond, Core Edge Solutions focuses on innovation, reliability, and measurable business impact. The company values continuous learning, collaboration, and excellence, positioning itself as a trusted partner for organizations pursuing long-term digital transformation.
Role Description The American Accent Customer Support Representative is a full-time, on-site role based in Lahore. This role involves handling inbound and outbound customer inquiries via phone, email, and chat, while communicating in a clear and neutral American accent. The representative will provide timely and accurate information about products and services, resolve issues, and escalate complex problems when needed. Daily responsibilities include documenting interactions in support systems, following established procedures and scripts, and contributing to customer satisfaction and retention. The role also requires close collaboration with internal teams to share feedback, improve support processes, and maintain a professional, customer-focused environment.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills, with experience managing inquiries across multiple channels.
- Candidates should possess excellent Communication skills, including a clear, neutral American accent and the ability to explain information in a concise and empathetic manner.
- Candidates should possess solid Troubleshooting capabilities to identify issues, ask relevant questions, and guide customers toward effective solutions.
- Candidates should possess a focus on Customer Satisfaction, with the ability to handle difficult conversations and maintain a positive customer experience.
- Relevant qualifications include prior experience in call center or tech support environments, familiarity with CRM or ticketing tools, and basic computer literacy.
- Additional beneficial qualifications include the ability to work flexible shifts, strong problem-solving skills, attention to detail, and a commitment to continuous learning.