Accepting Applications
Full-time
On-site
LinkedIn
Posted 2 days, 6 hours ago
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Job Description
Job description
Job description
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Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc.
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Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience.
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Identify key performance characteristics of each Retailer Category.
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Create and manage Data- base for the identified parameters.
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Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows \& Display
Signage
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Merchandising requirements \& solutions
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Storefronts trends, Fit-out guidelines, Tenant Co-ordination
Supplier evaluation \& selection
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Establish criteria for Vendor categorization and evaluation
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Maintain references for establishing credibility of Vendors
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Understand the commercial capabilities of Vendors
Supplier Management
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Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs
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Review Vendor performance and taking corrective actions to ensure timeliness and quality of supplies
MIS
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Analyse and evaluate ongoing Business Performance
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Manage the business planning \& budgeting process
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Timely and accurate reporting of Mall performance
Customer Understanding
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Develop an intimate knowledge of shoppers Attitudes and Behaviours
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Develop intimate knowledge of Retailers site selection criteria and other requirements, including their merchandising preferences
Safety
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Knowledge and operation of Fire Equipment
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Ensure safe practices in Mall
Traffic \& Parking Control
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Understand the traffic movements in the Mall premises
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Management of Parking Spaces for effective utilization
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Road Safety
Liaison with Local Authorities
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Police
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Fire
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Hospitals
Crowd Control
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Understanding the crowd dynamics
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Plan for rush situations
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Understanding of panic situations
Customer Interaction
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Participate in the Development of Customer or Channel Specific Marketing Strategies • Provide input to the trade Proposition
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Contribute to category Management
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Customer Relationship Management Customer Satisfaction
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Understanding factors influencing customer satisfaction and dissatisfaction
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Monitoring RSI \& CSI to identify changes in Customer preferences and market trends • Identify opportunities for improving customer satisfaction
Retailer Principles and Practices
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Elements of Retailing, including Principal types, ownership structures, and retailing terminology
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Price points, merchandising, advertisements
Additional Skills:
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Fluency in English
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Interpersonal \& analytical skills
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Proficiency in MS Office
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Teamwork
Experience:
Qualification Graduation is a must, Postgraduate in any field would be preferable Overall Experience of around 10-12 years of experience being the AGM/GM - Mall/Retail/Property management/Hotel Operation, Area/Regional Manager/Multiplexes
Interested Candidate, Kindly send the resume at shaikhaasmaoasis@gmail.com
Warm Regards,
Aasma Shaikh
whats app - 8928574671