After Sales Service Manager Nordics

**Location:** Greater Stockholm Area **Job Type:** Permanent Employment, Full Time **Languages Required:** English and Other Nordic languages **ABOUT MIDEA GROUP** Midea Group is a publicly listed Global Fortune 500 company and is the world’s leading manufacturer of home appliances. Committed to bringing innovation to life, Midea Group goes beyond smart home appliances and comprises business pillars like HVAC and Building Technologies, Robotics and Automation, Electro\-Mechanical and Digital Innovation. Being ranked \#246 in the 2025 Global Fortune 500 List, Midea is proud of its 190,000\+ employees and presence in 200\+ countries, including several subsidiaries in the European market. * 64\.3 Billion USD Total Revenue in 2025 * 5\.4 Billion USD Net Profit in 2024 * Global Fortune 500 \#246 in 2025 * Forbes 2025 GLOBAL 2000 \#184 **ABOUT MIDEA EUROPE** Midea's commitment to Europe goes beyond expanding its market reach. It’s also building a sustainable and innovative presence in the European market through localized operations, technological advancements, and an emphasis on energy\-efficient solutions. **CLICK VIDEOS HERE** and some **key M\&A activities** in the region (Teka, KUKA and ARBONIA Climate). **KEY RESPONSIBILITIES** * Implement the after\-sales service strategy for the Nordic region in line with Midea global standards and regional business objectives. * Manage and continuously improve service operations, including installation support, repairs, spare parts management, warranties and returns. * Manage and evaluate external authorized service partners, ensuring service quality, cost efficiency and compliance with Midea service standards. * Monitor and improve key service KPIs such as response time, repair lead time, first\-time fix rate, warranty cost and customer satisfaction. * Act as the main escalation point for complex service cases, customer complaints and quality issues. * Collaborate closely with Sales, Supply Chain, Quality, Product Management and Finance to ensure smooth end\-to\-end customer support. * Ensure effective spare parts availability and logistics in coordination with regional and global supply chain teams. * Drive continuous improvement initiatives, including process optimization, digital service tools and service reporting. * Ensure compliance with local regulations, safety standards, consumer protection laws and Midea Group policies. * Provide regular reporting, analysis and recommendations to regional management and headquarters. **KEY REQUIREMENTS** * University degree in engineering or a related technical field. * Customer Experience Management – Ability to design and lead customercentric service processes. * Process Design \& Optimization – Skilled in mapping and improving operational workflows. * Contract Negotiation – Strong capability to define terms and manage service * agreements. * Spare Parts Logistics – Understanding of inventory forecasting and distribution strategies. * CRM \& Systems Integration – Experience with customer relationship management tools and service platforms. * Analytical Thinking – Ability to interpret data and KPIs to drive decisions. * Fluent spoken and written English is mandatory for this position, and any knowledge of Scandinavian language will be an advantag. *Midea Group is an Equal Opportunity Employer where diversity \& inclusion matters. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.*