Admin/ Customer Service Executive (Multiple Roles)

About Olympus Capital Olympus Capital is an international financial services and trading brand with a growing global footprint across Dubai, Thailand, St Lucia, Hong Kong, and other key markets. We provide clients with access to forex, crypto, and multi\-asset trading through modern platforms, transparent pricing, and client\-focused solutions. Our mission is to make trading accessible, secure, and educational for traders worldwide, while building long\-term trust through strong support, compliance, and innovation. As we continue to scale globally, we are building a team that shares our commitment to professionalism, growth, and customer success. Job Overview We are hiring a confident and customer\-focused Customer Support Executive to support new clients in joining and using our trading platform. Your primary responsibility will be guiding users step\-by\-step through registration, KYC, deposits, and platform access, while also handling inbound and outbound calls, emails, and customer support queries. Key Responsibilities * Guide new clients step\-by\-step through onboarding (registration, verification, KYC, account setup) * Assist clients with deposits, withdrawals, and basic platform navigation * Take inbound calls and make outbound calls to onboard users * Reply to customer support emails and ensure timely resolution of queries * Follow up with users who have started onboarding but not completed it * Coordinate with internal teams (back office, compliance, payments, sales) to resolve issues * Maintain accurate records of client interactions and onboarding status * Ensure professional communication and client satisfaction at all times Requirements * Candidate based in Dubai * Excellent spoken and written English with a clear, professional accent * Background or basic knowledge of finance, forex, crypto, or trading preferred * Strong communication skills and comfort speaking to clients on phone/video calls * Willingness to learn platform processes, compliance steps, and financial products * Organized, patient, and able to explain steps clearly to non\-technical users * Familiarity with CRM/customer support tools is a plus What We Offer * Competitive salary * Training on forex basics, onboarding flow, and platform usage * Growth opportunity in a fast\-scaling global financial brand * Dubai office\-based role with long\-term career potential