Accounts Receivable & Front Desk Coordinator

**Position Overview** We are seeking a trustworthy and detail\-oriented professional for our front\-end operations, with a primary focus on Accounts Receivable (A/R) and insurance follow\-ups. You will serve as the first point of contact for our patients, ensuring a high\-quality customer service experience. **Key Responsibilities** * **Accounts Receivable \& Billing:** Manage patient accounts, track outstanding balances, and perform consistent insurance follow\-ups to ensure timely payments. * **Patient Coordination:** Greet patients upon arrival, manage the check\-in/check\-out process, and schedule future appointments. * **Insurance Management:** Verify insurance coverage, complete and submit insurance forms, and resolve billing discrepancies. * **Customer Service:** Act as the primary point of contact for patient inquiries, resolving complaints or concerns with empathy and professionalism. * **Administrative Support:** Maintain accurate electronic and manual records, manage files, and handle daily administrative tasks like answering phones and processing payments. **Required Skills \& Qualifications** * **Financial Literacy:** Strong understanding of medical/dental billing, A/R processes, and insurance claim life cycles. * **Technical Proficiency:** Experience with dental practice management software is highly preferred. * **Attention to Detail:** Meticulousness in data entry and verifying complex insurance information. * **Communication:** Excellent verbal and written skills, with a focus on providing compassionate care to patients. * **Organizational Skills:** Ability to "triage" multiple tasks, from managing a busy front desk to performing focused billing research