Job Description
About Us:
Temu is seeking a highly motivated and experienced Business Development Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.
Responsibilities:
- Act as the main liaison for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally.
- Guide sellers through platform policies, documentation requirements, and troubleshooting steps, including bot not limited to product listing errors, payment delays, or compliance violations.
- Collaborate with internal teams (Legal, Compliance, Product) to resolve seller escalations and improve processes.
- Analyze seller pain points and feedback to propose platform or workflow optimizations.
- Conduct training sessions to educate sellers on best practices for account health and growth.
- Monitor seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.
Qualifications:
- 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform.
- Strong problem-solving skills with the ability to navigate complex, ambiguous issues.
- Familiarity with compliance frameworks (e.g., product standards, tax documentation).
- Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines.
- Fluent in English and business level mandarin speaking is preferred.
Equal Employment Statement
At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.
Apply today to join Temu and be part of a dynamic and innovative company.