Account Manager

**Account Manager \| London \| Hybrid (3–4 days in office)** £50k \- £55k base \+ bonus \+ equity We’re partnering with a high\-growth marketplace startup hiring an Account Manager to join their commercial team. They are using AI and marketplace technology to modernise a traditional global industry, making international buying and selling more efficient and accessible. This is a commercially focused Account Management role with real ownership and progression potential. You’ll manage and grow a portfolio of marketplace customers, driving retention, repeat spend and long\-term customer value while working closely with operations, product and supply teams. The role would suit someone who thrives in fast\-paced environments, enjoys building strong relationships with SMB customers and takes a proactive, commercial approach to account management. **Key responsibilities:** • Managing and growing a portfolio of customer accounts • Driving customer retention and wallet share growth • Building strong relationships across multiple channels • Re\-engaging inactive customers and improving account health • Working cross\-functionally to improve customer experience • Using AI tools and automation to improve scalability and efficiency • Contributing to process improvement as the business scales **Ideal background:** • 2\+ years in Account Management, Customer Success, Partnerships or Sales • Experience within a startup or scale\-up environment preferred • Commercially driven and proactive mindset • Comfortable with ambiguity and evolving processes • Strong communication and relationship\-building skills • Interest in AI, automation and operational efficiency • Experience working with SMB customers or high\-growth businesses **What’s on offer:** • Competitive salary \+ performance bonus • Equity package • High\-growth, founder\-led environment • Strong progression opportunities • Collaborative and ambitious team culture • Central London office **About Hired By Startups** At Hired By Startups, we’re the hiring partner of choice to many of London’s fastest\-growing startups and scale\-ups. We specialise in building GTM teams and making leadership hires with Seed–Series C startups, and over the last 8 years we’ve successfully hired for 100\+ of London’s best\-known startups. For more information, visit our website.