Account Manager

Account Manager London, United Kingdom (Onsite) Full\-Time * Competitive base salary * Performance\-based incentives (quota\-driven) * Equity participation * Comprehensive benefits package * Generous paid time off (PTO) policy **Company Overview** High\-growth technology company is expanding its London team and investing in its post\-sales function. The business operates in a technical, product\-led environment and partners closely with sophisticated customers, including engineering teams and executive stakeholders. This is an opportunity to join at a stage where processes are established but still evolving, offering both structure and the ability to influence how account management scales globally. **Position Summary** The Account Manager owns the full lifecycle of existing customer relationships, with direct responsibility for renewals and expansion revenue. This role is quota\-carrying and commercially driven, with accountability for retention, growth, and forecasting accuracy. You will work closely with technical and executive stakeholders to ensure successful onboarding, strong product adoption, and measurable customer outcomes, while identifying opportunities to deepen engagement and expand revenue over time. **Key Responsibilities** * Manage a defined book of business from post\-sale handoff through renewal and expansion * Own and deliver against a quota tied to retention and revenue growth * Drive on\-time renewals with accurate forecasting and pipeline visibility * Identify, develop, and close expansion opportunities within existing accounts * Lead commercial discussions, including pricing, terms, and contract negotiations * Build and maintain strong relationships with technical stakeholders and decision\-makers * Guide customers through onboarding and adoption to ensure value realization * Monitor account health and proactively address risks to prevent churn * Partner cross\-functionally with Customer Success, Customer Experience, and Product * Provide structured feedback to internal teams based on customer insights * Contribute to and refine account management and expansion playbooks **Success Metrics** * Gross and net revenue retention performance * Forecast accuracy and predictability * Expansion revenue driven by customer usage and value * Customer satisfaction and long\-term engagement * Proactive risk identification and mitigation **Required Qualifications** * 5\+ years in a quota\-carrying Account Manager or similar role * Experience within a B2B SaaS environment * Proven ownership of renewal and expansion targets * Track record of meeting or exceeding ARR retention and growth goals * Experience managing a defined book of business * Strong commercial acumen, including pricing and contract negotiations * Ability to work effectively with technical stakeholders and executive buyers * Solid forecasting discipline and pipeline management skills * Comfortable operating in a fast\-paced, evolving environment **Preferred Qualifications** * Experience with technical products such as developer tools or infrastructure platforms * Background working with engineering\-led organizations * Familiarity with usage\-based or consumption\-driven SaaS models **Work Environment \& Culture** * High\-ownership role with direct impact on revenue outcomes * Collaborative, low\-ego culture with strong cross\-functional alignment * Fast\-paced, product\-driven environment with exposure to technical customers * Clear opportunity for career progression as the company scales * Performance\-oriented environment with meaningful equity upside **Additional Notes** * This role is focused on commercial ownership of existing accounts, not support or service delivery * Best suited for individuals experienced in managing and growing revenue within current customers * Designed for candidates comfortable with quota responsibility and full lifecycle account management \*Comp range is GBP not USD