Account Manager

**Company Description** The Award\-Winning Greater Manchester Chamber of Commerce provides first\-class business support  to a diverse Membership of companies from all sectors. Greater Manchester Chamber of Commerce  is the UK’s largest Chamber of Commerce working with over 3,500 business members accounting for  over a third of the Greater Manchester workforce. **Role Description** In this role, you will be a key member of a high\-performing team responsible for engaging with  businesses of all sizes across Greater Manchester. You will use your strong communication and  relationship\-building skills to provide strategic guidance and tailored support, enabling organisations  to fully leverage the value of their Chamber of Commerce membership. While the role has a strong focus on proactive telephone engagement, you will also lead face\-to\-face  meetings with senior stakeholders and represent the Chamber at a wide range of high\-profile events.  You will play a key role in expanding the Chamber’s network, building long\-term relationships, and  identifying opportunities to onboard new member organisations. The Chamber places a strong emphasis on employee wellbeing and work\-life balance and operates a  4\-day working week **Main duties and responsibilities** * Engaging effectively with businesses of all size and sector by phone, email and face to face interactions, building strong and lasting relationships. * Using a consultative approach to understand the needs and proactively align relevant GMCC services, opportunities, and support to help them achieve their business objectives. * Raise awareness and drive utilisation of the full range of membership benefits, ensuring members maximise the value of their membership. * Proactively manage a portfolio of members, developing relationships to drive engagement, satisfaction and retention. * Monitor member engagement levels and proactively identify at\-risk members, taking action to re\-engage and improve retention outcomes. * Identify and create referrals to both in\-house and external Membership Services, ensuring members are connected to the most relevant support. * Attending networking events (both as a delegate and host), growing the GMCC network and positively representing the Chamber at all times. * Work collaboratively with the wider Chamber team to deliver a joined\-up, high\-quality member experience. * Deliver a high standard of customer service to both members and non\-members, acting as a key ambassador for GMCC. * Identifying opportunities and upselling sponsorship, commercial opportunities and strategic partnerships where appropriate. * Gather member feedback, business challenges, and insights, feeding this back into the organisation to inform service delivery, events, and policy activity. * Maintain accurate and up\-to\-date member records within the CRM system. **Knowledge, skills and experience** * Ability to communicate effectively with stakeholders at all levels, both internally and externally. * Strong relationship\-building skills, with confidence in developing accounts and identifying opportunities to upsell services. * Commercial awareness and a results\-driven mindset, with experience of working to targets and KPIs. * Experience working in an account management or customer service role (desirable). * Confident using CRM systems with the ability to accurately record and utilise data. * Ability to analyse member engagement and identify opportunities, trends, and potential risks. * Highly organised with strong administrative and time management skills, and the ability to prioritise workload effectively. * A proactive and self\-motivated approach to managing a portfolio of members. * Strong telephone manner and confidence in face\-to\-face networking environments. * Commitment to delivering high levels of customer service and member satisfaction. * Professional attitude with a flexible approach to work. * Ability to handle sensitive and confidential information with discretion The Greater Manchester Chamber of Commerce is a committed Equal Opportunities Employer. A  copy of our policy can be requested from the HR Department.  www.gmchamber.co.uk