aaron
aaron

aaron

Davao, Davao Region, Philippines, Philippines • 0 connections
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About
Hi, I’m Aaron Macose—a dedicated outsourcing professional with 5+ years of experience in customer service, sales support, and administrative tasks. I’m results-driven, highly reliable, and committed to helping businesses grow by solving problems efficiently and exceeding expectations. With strong communication skills, integrity, and a proactive mindset, I turn challenges into opportunities and deliver work that makes a real impact.
Experience
Outbound Sales Expert

GRAB

January 2023 - February 2026

I am an Outbound Sales Specialist with experience managing two lines of business. I engage directly with restaurant owners and managers in Singapore, helping them increase customer retention on a daily, weekly, and monthly basis. My role focuses on generating qualified leads for the sales team to follow up, consistently achieving 3–5 interested leads per day while making 200–250 calls daily. I combine persistence, professionalism, and strong communication skills to deliver measurable results and drive business growth.

Customer Service / Sales / Technical Support

AT&T (American Telephone and Telegraph Company)

January 2020 - November 2022

I specialize in handling inbound customer calls, assisting with technical issues such as modem setup, internet speed, and latency concerns. My focus is on delivering an outstanding customer experience, resolving issues efficiently, and ensuring customers fully understand and maximize their services. Additionally, I provide value-added solutions, offering products or recommendations that can reduce costs while enhancing the service experience. My approach combines technical expertise, strong communication skills, and a commitment to customer satisfaction.

Education
Bachelor of Science in Nursing

University Of Mindanao

August 2019 - December 2020

Field: Medical

As a nursing student, I have learned how to care for patients who are facing challenging situations with limited resources. I have developed the ability to empathize deeply, actively listen to their needs, and provide support with compassion and understanding. This experience has strengthened my communication skills and my commitment to helping others with patience and sensitivity.

Skills
Advanced
Communication Skills Comprehension
Expert
Empathy Listening Skills
Intermediate
Typing Skills
Contact Information
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