Warranty Executive

**Job Title:** Warranty Executive **Location:** Gurgaon, India **Reporting to:** Team Leader, Warranty and After Sales **About noon** We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer\-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Warranty Executive who can help us move even faster. noon’s mission: Every door, every day. **Job Description** We are seeking a meticulous and customer\-focused Warranty Executive to join our team. The Warranty Executive will be responsible for managing warranty claims, ensuring timely resolutions and providing outstanding customer service throughout the process. **Responsibilities** **You will:** * Receive and review warranty claims submitted by customers through various channels, including email, phone, and online platforms. * Verify customer eligibility for warranty coverage based on established policies and procedures. * Communicate effectively with customers to gather necessary information and documentation. * To process claims efficiently. * Collaborate with internal teams, including customer service, sales, and product management. * To address warranty\-related issues and resolve customer concerns. * Document all interactions and resolutions accurately in the company’s database or CRM system. * Coordinate with external vendors or manufacturers to facilitate product inspections, repairs, or replacements as needed. * Follow up with customers to ensure satisfaction with the resolution of their warranty claims. * Identify trends or patterns in warranty claims to recommend improvements in product quality or customer service processes. * Assist in developing and implementing warranty policies and procedures to streamline claim processing and enhance the overall customer experience. * Stay updated on product specifications, warranty terms, and industry standards to provide accurate information and advice to customers. **Qualifications Required** * Bachelor's degree in business administration, customer service, or related field preferred. * Proven experience in customer service, preferably in a warranty claims or after\-sales support role. * Strong communication skills, both written and verbal, with the ability to effectively interact with sellers service centers and internal teams. * Excellent problem\-solving and decision\-making abilities, with a keen attention to detail. * Proficiency in using CRM software or other customer service tools to manage and track warranty claims. * Ability to work independently and prioritize tasks in a fast\-paced environment. * Knowledge of e\-commerce platforms and online retail operations is a plus. * Commitment to providing exceptional customer service and ensuring customer satisfaction. * Flexibility to adapt to changing priorities and business needs. * Positive attitude and willingness to go above and beyond to meet customer needs. **Who will excel?** * We’re looking for people with high standards, who understand that hard work matters. * You need to be relentlessly resourceful and operate with a deep bias for action. * We need people with the courage to be fiercely original. * noon is not for everyone; readiness to adapt, pivot, and learn is essential.