University Front Desk Coordinator - TJ / 1826386

Our client Riphah International University is looking for a University Front Desk Coordinator in Lahore In addition to handling front office interactions, the Front Desk Officer collaborates closely with academic, admissions, human resources, and administrative units to provide accurate and timely information about the universitys programs and services. This role supports several administrative functions assigned by management while maintaining a clean and orderly reception area. Although this position does not involve supervising other staff members, strong interpersonal skills are essential to positively engage with all university stakeholders and successfully manage multiple Responsibilities under pressure. Candidates are expected to hold a bachelors degree or equivalent and demonstrate a responsible, courteous demeanor to uphold the universitys professional standards. **Responsibilities** * Greet and welcome visitors, students, parents, and guests professionally and courteously, creating a positive first impression. * Answer, screen, and direct incoming calls, emails, and inquiries to the appropriate departments promptly and efficiently. * Schedule and manage appointments, meetings, and visitor logs to maintain organized and effective front office operations. * Provide clear and accurate information regarding university services, programs, and procedures to internal and external parties. * Coordinate communications and support activities with academic, admissions, human resources, and administrative departments to ensure smooth processes. * Maintain and update comprehensive front desk records, files, and documentation for easy access and audit compliance. * Receive, sort, and dispatch couriers, mail, and official correspondence promptly while ensuring accuracy. * Ensure the front office remains clean, orderly, and professionally presented to foster a welcoming atmosphere. * Assist in admissions processes by providing information and handling walk\-in counseling inquiries as needed. * Utilize Microsoft Office tools and CRM software to perform data entry, manage scheduling, and track customer feedback. * Demonstrate strong multitasking abilities by efficiently handling a variety of front desk duties without sacrificing service quality. * Exhibit excellent telephone etiquette and interpersonal communication skills to expertly represent the university in all interactions. * Assist management by supporting administrative tasks that contribute to the overall operational efficiency of the university. * Handle customer feedback professionally, resolving concerns or escalating issues appropriately to ensure satisfaction. * Maintain confidentiality and exercise discretion when managing sensitive information and communications in compliance with university policies.