Telephone Booking Clerk/Receptionist

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully. **Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk** If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. **Please check your email account regularly** . Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. **Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process** **Job Overview** * Provide high quality administrative service to patients when attending the Endoscopy department, this includes updating any patients details on Welsh Patient Administration System (WPAS), admitting patients onto Clinical Workstation (CWS) and Medilogik EMS. * Retrieve, track and prepare notes ahead of patient attendance. * Process referrals into the department and enter onto WPAS and Medilogik EMS. * Make and receive calls from patients responding to partial booking letters. Main duties of the job * Greet patients upon arrival to their appointment in a warm and friendly manner. Ensuring all patient details are correct and up to date. * Patient notes are prepared and correct ahead of time. * Action any Cannot attend appointment (CNA), Did not attend appointment (DNA) and removal from WPAS as per protocol at the end of each day. * Carry out general office duties including post, photocopying and processing relevant information. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Working for our organisation Aneurin Bevan University Health Board is a multi\-award\-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in\-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world\-class healthcare service fit for the future. **Knowledge And Qualifications** Essential criteria * Good level of education. * I.T skills. Desirable criteria * NVQ in admin. **Experience** Essential criteria * Experience of working in a hospital setting. Desirable criteria * Experience working in NHS admin setting. * Previous experience in telephone bookings. * Experience with using CWS and WPAS