Tele calling - Hdfc, Kolkata

**Job Requirements** Job Title: Telecalling Team Leader Company Name: Hdfc Location: Bhawanipur, Kolkata, West Bengal Salary: ₹12000 \- ₹15000/month Qualification: 12th Standard / PUC **Job Description** Join our team as a Telecalling Team Leader at Hdfc in Bhawanipur, Kolkata and lead a team of telecallers in the BPO / Customer Care industry. As a Team Leader, you'll be responsible for guiding and motivating your team to achieve targets, delivering exceptional customer interactions, and contributing to the growth of our organization. **Key Responsibilities** * Lead and manage a team of telecallers, providing guidance and support. * Monitor and evaluate team performance, providing feedback and coaching. * Ensure team members follow scripts and communication guidelines. * Handle escalated customer inquiries and provide effective resolutions. * Collaborate with management to optimize team performance and efficiency. **Qualifications And Skills** * Minimum educational requirement: 12th Standard / PUC. * Proficient in both Basic and Advanced English communication. * Leadership skills with the ability to motivate and guide a team. * Previous experience in a telecalling or customer care role is a plus. * Strong interpersonal skills and a customer\-centric attitude. **Salary And Benefits** * Competitive salary ranging from ₹12000 to ₹15000/month. * Full\-time role with a day shift and 5 working days per week. * Opportunity to earn incentives based on team performance. * Comprehensive training provided to enhance team management skills. **FAQs** Q. What qualifications are required for this role? * A minimum of 12th Standard / PUC education level is required. * Is previous team management experience necessary? * While previous experience is a plus, we are open to candidates with strong leadership skills. * What are the working hours for this position? * This is a full\-time role with a day shift and 5 working days per week. * What documents are required as part of the application? * You will need to provide a copy of your Aadhaar Card, PAN Card, Bank Proof, Education Proof, and any other relevant documents. * Are there opportunities for earning incentives? * Yes, team leaders have the chance to earn incentives based on team performance.