Talent Development Manager

**About Our Client:** Our client is a UAE\-based e\-commerce and digital solution provider. **What We're Looking For:** We are looking for an HR \& Talent Development Manager who can take full ownership of people operations and learning systems as The Company scales. This role is responsible for end\-to\-end HR operations, hiring coordination, performance management, and training \& development systems. You will work closely with founders and team leads to ensure the right people are hired, developed, and retained. **This is not a clerical HR role; it is a people, systems, and performance role.** **Key Responsibilities** **HR Operations \& Policies** * Manage employee lifecycle: onboarding, probation, confirmations, exits * Maintain HR documentation, contracts, attendance, and leave records * Draft and enforce HR policies (attendance, leave, conduct, performance) * Handle employee relations and internal HR matters * Coordinate payroll, attendance, and HR compliance processes **Hiring \& Recruitment** * Manage end\-to\-end recruitment for roles across: * Amazon FBA * Shopify * Digital Marketing * Design \& Operations * Coordinate with department heads to finalize JDs and hiring criteria * Screen candidates, conduct HR interviews, and manage offers \& onboarding * Build a structured hiring pipeline (intern, junior executive) **Performance Management** * Design and manage probation \& performance review cycles * Support managers in defining role\-based KPIs * Track performance trends, red flags, and improvement plans * Facilitate feedback discussions between management and team members **Training \& Development (T\&D)** * Design structured onboarding programs for new hires * Create and manage training paths for key roles (Amazon Execs, PPC, Brand Managers, Designers, etc.) * Coordinate internal training sessions with senior team members * Maintain SOPs, process documentation, and training materials * Track training completion, skill readiness, and role maturity * Note: You will manage training systems, not necessarily deliver all training yourself. **Culture, Engagement \& Retention** * Drive employee engagement and feedback initiatives * Monitor morale, attrition risks, and team satisfaction * Act as a neutral bridge between leadership and employees * Help build a performance\-driven yet supportive work culture **KPIs for This Role** * Time\-to\-hire * Probation success rate * Employee retention (especially the first 6 months) * Training completion \& readiness * SOP \& documentation coverage * Employee feedback \& engagement trends **Requirements** * **Education:** BBA / MBA (HR preferred but not mandatory) * **Experience** : 3–6 years of experience in an HR Generalist / HR Manager role * **Prior experience in:** IT services, Digital agencies, Startups or consulting firms (highly preferred) * Hands\-on exposure to hiring, performance management, and training coordination **Key Skills \& Traits** * Strong communication and conflict\-handling skills * Process\-oriented with a systems mindset * Comfortable working directly with founders * Able to operate in a fast\-paced, evolving environment * Ownership\-driven, not task\-only focused **Other Details:** **Work Mode:** Onsite **Location:** DHA Phase 7 , Karachi **Experience:** 3\-6 years **Days:** Monday to Friday **Timing:** 10 AM \- 7 PM **Benefits:** * Performance\-based bonus * Medical Reimbursement * Annual Leaves