Support Ticket Coordinator

**Support Ticket Coordinator** **Remote \| Pakistan \| Full\-Time** **5:00 PM–2:00 AM PKT (8:00 AM–5:00 PM EST)** **About the Role** We are looking for a highly organized and detail\-oriented Support Ticket Coordinator to take ownership of our internal ticket flow and ensure that no request slips through the cracks. In this role, you will serve as the central point of coordination for incoming support requests—reviewing, routing, tracking, and following up to keep work moving across multiple departments. This is not just a routing role. It is an operational position focused on visibility, accountability, and consistency. The right person will bring structure to fast\-moving workflows and help the team stay aligned and responsive. **Key Responsibilities** * Monitor incoming emails that convert into tickets in Teamwork Desk * Review each ticket and assign it to the appropriate manager or department * Notify internal team members after assignment to ensure prompt action * Track all pending and unresolved tickets on a daily basis * Export ticket data and organize it in Excel or Google Sheets for reporting * Review open ticket lists and identify items that still require attention * Share pending ticket reports with relevant managers and team members * Follow up consistently to ensure tickets are addressed in a timely manner * Maintain accountability across departments so requests are not overlooked * Flag bottlenecks, repeated delays, or workflow issues to leadership **What Success Looks Like** * Tickets are accurately assigned within minutes of being received * Little to no backlog of unassigned or unreviewed tickets * Clear, up\-to\-date visibility into all open and pending requests * Internal teams respond faster because expectations are clearly communicated * Follow\-ups are consistent, professional, and effective * Bottlenecks are identified early and escalated appropriately * Leadership can rely on your reporting to understand workflow health at a glance **Qualifications** * Strong organizational skills and attention to detail * Experience with ticketing systems, support desks, or workflow coordination preferred * Experience with Teamwork Desk or similar platforms is a plus * Strong working knowledge of Excel or Google Sheets (sorting, filtering, basic reporting) * Strong written English communication skills * Ability to prioritize and make sound decisions when routing requests * Comfortable coordinating across multiple managers and departments * Able to work independently and follow through consistently in a remote environment **Preferred** * Experience working with U.S.\-based teams or clients * Background in operations, customer support, or administrative coordination * Experience in roles requiring regular follow\-up and accountability **Compensation** * **PKR 110,000 – 170,000 per month** , commensurate with experience * (Approximately $400 – $600 USD/month) * Paid via remittance (1% tax, no additional income tax) **Ready to Apply?** Send an email to opportunities@speakeasymarketinginc.com with: * Your resume * A brief note about your experience with ticketing systems, operations, support coordination, or workflow management **Subject line:** Speakeasy Support Ticket Coordinator \| \[Your Location] **Important:** To help us identify detail\-oriented candidates, include the word **“Alignment”** in the first sentence of your email. You will be contacted if you qualify for the position. -