Site Reliability Engineer

Join our SRE L2 squad supporting \~1000 AWS\-hosted services. You’ll own operational reliability, rapid triage, and proactive maintenance across production and non\-prod, partnering closely with Cloud Engineering, SOC, and application teams. **Key Responsibilities** * Deliver 24×7 monitoring, incident response, and problem management; drive MTTA/MTTR reduction and SLO/SLI adherence. * Perform preventive health checks; analyze ticket trends to implement continual service improvements and automation to reduce toil. * Execute blameless postmortems and high\-quality RCA; maintain SOPs/runbooks and reliability dashboards. * Configure/tune observability (Dynatrace, CloudWatch, ELK); enable self\-healing workflows and workload optimizations. * Support change/service requests within agreed SLAs; collaborate during transitions and onboard new AWS services. **Core Skills \& Tools** * **AWS:** Lambda, ECS/Fargate/EC2, API Gateway, SNS/SQS, Kinesis, RDS; IAM/KMS foundations. * **Observability \& ITSM:** Dynatrace, CloudWatch, ELK; ServiceNow for incidents/changes; SLI/SLO dashboards. * **Toil Reduction** * **Reliability Practices:** Error budgets, capacity/performance benchmarking, automation/runbook execution, FinOps awareness. **Qualifications** * 5\+ years SRE/DevOps or L2 operations for cloud\-native stacks; strong AWS production experience. * Proven incident/change/problem management in 24×7 environments; adept at RCA and postmortems. * Hands\-on with observability tooling and operational automation; excellent collaboration and documentation skills. **Shift Coverage \& Locations** Follow\-the\-sun model with overlapping handoffs across Canada/India to ensure continuous support. Success is measured by uptime, MTTR/MTTD, change failure rate, error\-budget consumption, SLO adherence, RCA quality, and CSI throughput.