Accepting Applications
Full-time
On-site
Posted 2 weeks, 4 days ago
3 views
0 applications
Job Description
**Job Description**
**Key Responsibilities:**
* Greet and welcome customers professionally as they enter the branch.
* Identify customer needs and direct them to the appropriate staff or service channel (e.g., teller, banker, ATM).
* Educate and assist customers with digital banking tools, mobile apps, and self\-service kiosks.
* Manage lobby traffic, maintain queue flow, and reduce customer wait times.
* Handle basic customer inquiries regarding account information, branch services, and product offerings.
* Promote bank products, services, and special offers aligned with customer needs.
* Collect and act on customer feedback to improve service delivery.
* Support branch operations with administrative tasks as needed.
* Ensure the lobby and self\-service areas are clean, orderly, and fully stocked with marketing materials.
* Follow all bank policies, procedures, and compliance regulations.
**Job Skills \& Qualifications:**
* High school diploma or equivalent
* Prior experience in customer service, retail, or hospitality; banking experience a plus.
* Strong interpersonal and communication skills.
* Basic knowledge of banking products and digital tools.
* Ability to manage multiple tasks and prioritize in a fast\-paced environment.
**What we offer you:**
* Competitive salary package
* Strong emphasis on work\-life balance and wellbeing across the bank
* World\-class Learning \& Development platform and career development
* Generous annual leave entitlement and Private Healthcare
* Preferential banking facilities for employees
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