Senior Manager- Workforce Management

**Job Title:** Senior Manager\- Workforce Management **Experience:** 10\+ years **Location:** Hyderabad We at Coforge are hiring Senior Manager\- Workforce Management with the following skillset: **Key Responsibilities:** * Workforce Management will lead and optimize workforce planning, forecasting, scheduling, and real\-time operations to ensure service level adherence and operational efficiency across business unit. * This role requires strong analytical capabilities, stakeholder management, and leadership to drive performance and strategic workforce initiatives. * Forecasting \& Planning: Develop accurate short\-term and long\-term forecasts using historical data and predictive models. Align workforce plans with business demand and strategic goals. * Demand Fulfilment: Own and drive the demand fulfilment process across business units. Ensure timely and accurate staffing against forecasted demand. Collaborate with Talent Acquisition, HR, and Operations to close staffing gaps proactively. * Scheduling \& Capacity Management: Optimize staffing across shifts, locations, and channels. * Reporting \& Analytics: Deliver insights through dashboards and reports on KPIs such as SLA, occupancy, shrinkage, forecast accuracy, and demand fulfilment rate. * Identify trends and recommend actions for continuous improvement. * Stakeholder Collaboration: Partner with Operations, HR, Finance, and Training teams to ensure workforce readiness. Communicate staffing risks and mitigation plans to leadership. **Qualifications:** * Bachelor’s degree in Business, Statistics, Operations Management, or related field (Master’s preferred). * 10\-14 years of experience in Workforce Management, preferably in a IT services environment. * Proficiency in WFM tools Strong analytical, problem\-solving, and communication skills. * Experience in managing cross\-functional teams and driving strategic initiatives.