Senior Customer Service Representative (Team Leader)

**Senior Customer Service Representative** Buckingham \| Full\-Time \| £35,000\-£45,000 **Join a Growing Family Business Making Safety Simple** A well\-established, family\-run SME in the safety and workwear sector is seeking a **Senior Customer Service Representative** to play a key role in their customer support function. This is an excellent opportunity to join a company with a strong reputation for reliability and service, with a clear pathway into a Team Leader position as the business continues to grow. **The Role** This is an excellent opportunity for an experienced customer service professional ready to take the next step in their career. You will be a senior figure within the team—supporting day\-to\-day operations, handling more complex enquiries, and gradually taking on leadership responsibilities. You will work closely with Operations and Purchasing, helping to improve processes and ensure a consistently high standard of customer experience. **Key Responsibilities** * Act as a senior point of contact for customer queries and escalations * Support and mentor team members (2 1 on\-shore and 2 off\-shore) * Monitor daily workloads and assist in allocating tasks to meet service levels * Demonstrate and promote high standards of customer service * Collaborate with Operations and Purchasing to act on feedback and drive improvements * Take ownership of key processes including: + Order processing + Returns + Quotations + Delivery escalations **Development Opportunity** This role is designed with progression in mind. As you develop, you will take on increasing responsibility for team leadership, with a structured pathway into a Customer Service Team Leader position. **Requirements** * A minimum of three years' experience in customer service * A confident communicator with a proactive, solutions\-focused approach * Strong organisational skills and the ability to manage competing priorities * An interest in developing leadership and management capability * A strong sense of ownership for the customer experience and continuous improvement **Benefits** * Salary of £35,000 \- £45,000 per annum * Free daily lunches * Profit share bonus scheme * Health cover * Free EV charging points * An excellent working environment within a supportive and growing business **Why This Role Is Attractive** * Be part of a close\-knit, family\-run business where your contribution is recognised * Clear opportunity for career progression into a leadership role * Work for a company with a strong reputation in safety and compliance * A collaborative environment where ideas are valued and implemented This is an excellent opportunity for a customer service professional looking to develop their career and move into a leadership role. IND25