Senior Area Sales Manager

Partner onboarding, Sales Planning \& Management * Work with ZSM on devising the area sales plan and team approach for achieving targets, considering product\-environmental factors, competitive forces and local trends, and cascade the same to the team(s) * Track industry and market developments, scanning the local market and competitive offerings on a periodic basis * Oversee end to end partner management by sales managers, guide for onboarding, activation, engagement at optimum levels to get desired business * Report on and direct team’s basis emerging trends and opportunities * Identifying target market to acquire referral partners who have vast customer base for business loans. Customer Acquisition/ Engagement * Identify local business growth opportunities, drive expansion and new customer acquisition initiatives to create a book of targeted size * Work closely with team members, hand\-holding critical/ complex transactions to ensure favorable closure with customer satisfaction * Communicate sales targets and provide team members clarity on business goals, role expectations, product characteristics and USPs to enhance effectiveness of sales efforts * Track cases in the complaint tracker/ escalations received, liaising with relevant stakeholders as required to drive satisfactory closure * Deploy efforts/ initiatives in consultation with ZSM, arising from customer satisfaction survey and resulting NPS (Net Promoter Score), targeting identified focus areas * Propose and deploy approved solutions and schemes to drive sales and enhance profitability, ensuring dual focus on sales expansion and cost optimization * Serve as a point of escalation and manage customer complaints/ grievances effectively, intervening especially for key relationships Operational Effectiveness * To drive adoption of efficient business processes/ operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections) * Manage local distribution across lending partners and referral partners, interfacing with senior/ critical partners/ stakeholders as required for smooth operations * Drive high performance by reinforcing focus on business and sales growth objectives, effective client engagement, monitoring sales operations and productivity metrics, and providing support and guidance as required * Drive the implementation of improved processes and best practices in order to enhance operational effectiveness, productivity and overall business impact Cross\-Selling across ABC products * Drive engagements with referral partners to enable cross selling of lending solutions to partner’s customer / network base. Team and Internal Stakeholder Management * Guide and develop team members for enhanced customer acquisition and engagement efforts, helping them achieve superior performance standards and handholding where required * Nominate teams for relevant technical and behavioral trainings/ seminars and work on self\-development initiatives * Proactively liaise with internal stakeholders for smooth cross\-functional coordination and alignment towards achievement of business objectives