Senior Account Manager

CNS (Computer Network Systems) is a technology company in the middle\-east \& has over 30 years of successful achievements and long\-term partnerships with distinct customers across the region. We are an IT distributor \& our expertise are in Banking \& Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain. We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing. CNS also has state\-of\-the\-art network operation centers in Abu Dhabi and Dubai that develop in\-house software and applications providing end\-to\-end solutions to our customers and partners. **Job Description** **DUTIES \& RESPONSIBILITIES** **Job Responsibilities:** **Strategic Account Management \& Business Development** * Build and maintain long\-term relationships with key clients across Abu Dhabi , acting as a trusted advisor and business partner. * Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS’s footprint across assigned sectors. * Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS’s solution portfolio. **Sales Planning and Forecasting** * Create and manage a structured sales pipeline, ensuring accurate revenue forecasting and timely opportunity tracking. * Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions. * Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings. **Solution Selling \& Bid Management** * Propose tailored, value\-driven technical and commercial solutions across CNS’s full portfolio of IT services and solutions * Collaborate with pre\-sales, principals, and solution architects to deliver compelling proposals, presentations, and demonstrations. * Lead contract negotiations to closure, ensuring profitability, compliance, and customer alignment. **Customer Satisfaction \& Retention** * Ensure high levels of customer satisfaction by maintaining frequent engagement, understanding evolving needs, and resolving issues proactively. * Serve as a key escalation point, collaborating with delivery, project management, and support teams to resolve client challenges. **Internal Collaboration and Reporting** * Work closely with PMO, finance, collections, and contract teams to support smooth project execution and timely billing. * Maintain up\-to\-date client and opportunity data in CRM platforms (e.g., Salesforce, HubSpot). * Prepare regular status reports and pipeline updates for senior sales management. **Qualifications** **Education:** * Minimum: Bachelor’s degree in Business Administration, Marketing, or a related field * Desired: Master’s degree (MBA or a related field) **Experience:** * Minimum: 5\+ years in account management, client relations, or sales * Desired: 7\+ years with a proven track record in managing key accounts or enterprise clients **Skills \& Abilities:** * Strong communication and client relationship management skills * Solid understanding of IT services, solutions, and outsourcing models * Strategic account planning and business development expertise * Experience working with SLAs, contracts, and service delivery frameworks * Proficiency in CRM tools such as Salesforce, HubSpot, or Microsoft Dynamics * Ability to manage cross\-functional teams and remote stakeholders * Strong negotiation, presentation, and reporting skills * Experience managing global accounts or offshore delivery models * Familiarity with RFP/RFI processes and enterprise procurement systems **Additional Information** *Compliance with policies and procedures based on the ISO standards adopted by CNS.*