Rural Payment Wales Team Support

Vacancy title Rural Payment Wales Team Support Closing date 24/04/2026, 16:30 Advertising basis Permanent Actual starting salary £27,302 Salary range or pay band Team Support £27,302 to £29,291 Allowances No Work pattern Full time (applications are welcome from people who work part time, as part of a job share or who work full time) Group Local Govt, Housing, Climate Change and Rural Affairs Directorate Rural Affairs Branch Processing and Cartographics Location (s) Mid Wales, South West Wales Main office base **Other** Specific Location Llandrindod Specific Location Aberystwyth and Carmarthen Purpose of post \*\* These posts are located in the following Welsh Government Offices Aberystwyth, Llandrindod and Carmarthen \*\* **Join Us and Help Shape the Future of Wales** Are you passionate about delivering excellent customer service and making a meaningful impact in communities across Wales? **Rural Payments Wales (RPW)** are recruiting enthusiastic, motivated individuals to join their high‑performing, well‑established teams. RPW is the largest operational delivery division within the Welsh Government, supporting Wales’s rural economy and administering around **£300 million** of funding each year. As we approach the launch of the **Sustainable Farming Scheme (2026\)** , this is an exciting moment to get involved in work that directly shapes the future of farming, sustainability and land management in Wales. We are recruiting **22 Team Support roles** , each offering varied, rewarding work within a fast‑paced environment. With potentially more roles becoming available. **Role: Processing Support** ****What You’ll Do:**** * Process customer applications and manage claims across a wide range of RPW schemes. * Carry out mapping tasks, spatial checks and data validation to support scheme processing. * Ensure all work aligns with scheme rules, audit requirements and quality standards. * Work flexibly with other colleagues across the Division to provide support and cover and meet priority needs ****Ideal For You If:**** You are organised, proactive and enjoy working at part of a larger team in an operational delivery environment. **Locations** \- Available across the following Welsh Government offices: Carmarthen and Llandrindod Wells. **Number of Posts: 21** **Role: Data Capture** ****What You’ll Do:**** * Data Capture and Data manipulation through a bespoke mapping system ensuring mapping and scheme rules are followed taking customers’ claims into consideration. * Carry out geographic data checks of information to establish required changes using a variety of reference data and Aerial and Remote Sensing imagery. * Quality checking own work in accordance with standards and procedures, identifying and correcting errors appropriately. * Use digital systems and datasets to support accurate and timely decision‑making. ****Ideal For You If:**** You enjoy detailed work, digital tools and quality assurance **Locations** \- Available across the following Welsh Government offices: Aberystwyth. **Number of Posts: 1** ****Benefits Of Working With Us**** * Competitive salary with annual pay progression. * Generous pension scheme and secure employment within the Welsh Government. * Hybrid and flexible working options, including flexi‑time and job‑share opportunities. * Excellent annual leave entitlement plus public holidays. * A strong focus on wellbeing, including access to support services and staff networks. * A welcoming, inclusive culture that values collaboration and continuous improvement. * Comprehensive training and development, including opportunities to progress your career. **Want to Learn More?** We’re hosting an **online information session** where you can: Meet the teams * Ask questions * Explore what the roles involve * Learn about development and progression opportunities **Online via Microsoft Teams Tuesday 14th April 2026 at 12pm** **Meet the teams in an office environment Thursday 16th April 2026 at 11am** To secure your place at either of these events, please email: **RPW.DivisionalReturns@gov.wales** * Carry out mapping tasks, spatial checks and data validation to support scheme processing. * Ensure all work aligns with scheme rules, audit requirements and quality standards. * Work flexibly with other colleagues across the Division to provide support and cover and meet priority needs ****Benefits Of Working With Us**** * Competitive salary with annual pay progression. * Generous pension scheme and secure employment within the Welsh Government. * Hybrid and flexible working options, including flexi‑time and job‑share opportunities. * Excellent annual leave entitlement plus public holidays. * A strong focus on wellbeing, including access to support services and staff networks. * A welcoming, inclusive culture that values collaboration and continuous improvement. * Comprehensive training and development, including opportunities to progress your career. **Want to Learn More?** We’re hosting an **online information session** where you can: Meet the teams * Ask questions * Explore what the roles involve * Learn about development and progression opportunities **Online via Microsoft Teams Tuesday 14th April 2026 at 12pm** **Meet the teams in an office environment Thursday 16th April 2026 at 11am** To secure your place at either of these events, please email: **RPW.DivisionalReturns@gov.wales** Key tasks **General Key Tasks Expected at Team Support Level** The following general duties represent the core expectations for Team Support roles across the Welsh Government. These form the foundation of administrative and operational support within all divisions. For role‑specific tasks, please refer to the detailed responsibilities listed under the relevant headings in the job information that follows. **Administrative \& Organisational Support** * Provide effective and efficient administrative support to the team, ensuring day‑to‑day operations run smoothly. * Carry out a range of clerical duties such as preparing documentation, managing correspondence, and maintaining accurate records * Maintain clear audit trails for documents, decisions and actions using Welsh Government systems. **Mailbox \& Communications Management** * Manage the team’s shared mailbox, triaging queries, allocating to appropriate colleagues and ensuring timely responses. * Draft and issue routine correspondence to internal and external stakeholders. **Data Handling \& System Support** * Input, update and maintain data accurately in Welsh Government digital systems. * Use Microsoft Office packages (Excel, Word, Outlook) and other digital tools to support tasks, reporting and improvements. **Meeting and Event Coordination** * Plan, organise and support meetings, workshops and events, both virtual and in‑person. * Prepare agendas, take minutes, capture actions and ensure follow‑up. **Stakeholder \& Customer Support** * Provide frontline support including Digital Assistance appointments to internal or external customers, partners, or contractors face to face or via email and telephone * Liaise with operational colleagues across Welsh Government teams and functions. **Team Collaboration \& Cross‑Government Working** * Work closely with colleagues to support shared objectives and ensure consistent service delivery across the team. * Working in a production, target driven environment where tasks are completed to quality standards, to meet ministerial and divisional targets. * Participate in training sessions, user testing, and capability‑building activities aligned with Operational Delivery Profession expectations.Compliance \& Governance Support * Ensure work complies with Welsh Government policies, data protection, audit requirements and bilingual standards, promoting good practice across the team. **Processing Support – Specific Tasks** * Validate and process RPW scheme applications and claims, promptly and accurately and in line with scheme rules and audit requirements * Check applications against mapping data and identify any updates using aerial and remote‑sensing imagery. * Update and verify mapping information and ensure payment systems reflect accurate data. * Contribute to continuous improvement, ensuring desk instructions and guidance remain fit for purpose. **Data Capture \- Specific Tasks** * Carry out geographic data checks of information held in our bespoke mapping system to establish required changes using a variety of reference data including Aerial and Remote Sensing imagery. * Data Capture and Data manipulation ensuring mapping and scheme rules are followed taking customers’ claims into consideration. * Quality checking own work in accordance with standards and procedures, identifying and correcting errors appropriately **Mailbox \& Communications Management** * Manage the team’s shared mailbox, triaging queries, allocating to appropriate colleagues and ensuring timely responses. * Draft and issue routine correspondence to internal and external stakeholders. **Data Handling \& System Support** * Input, update and maintain data accurately in Welsh Government digital systems. * Use Microsoft Office packages (Excel, Word, Outlook) and other digital tools to support tasks, reporting and improvements. **Meeting and Event Coordination** * Plan, organise and support meetings, workshops and events, both virtual and in‑person. * Prepare agendas, take minutes, capture actions and ensure follow‑up. **Stakeholder \& Customer Support** * Provide frontline support including Digital Assistance appointments to internal or external customers, partners, or contractors face to face or via email and telephone * Liaise with operational colleagues across Welsh Government teams and functions. **Team Collaboration \& Cross‑Government Working** * Work closely with colleagues to support shared objectives and ensure consistent service delivery across the team. * Working in a production, target driven environment where tasks are completed to quality standards, to meet ministerial and divisional targets. * Participate in training sessions, user testing, and capability‑building activities aligned with Operational Delivery Profession expectations.Compliance \& Governance Support * Ensure work complies with Welsh Government policies, data protection, audit requirements and bilingual standards, promoting good practice across the team. **Processing Support – Specific Tasks** * Validate and process RPW scheme applications and claims, promptly and accurately and in line with scheme rules and audit requirements * Check applications against mapping data and identify any updates using aerial and remote‑sensing imagery. * Update and verify mapping information and ensure payment systems reflect accurate data. * Contribute to continuous improvement, ensuring desk instructions and guidance remain fit for purpose. **Data Capture \- Specific Tasks** * Carry out geographic data checks of information held in our bespoke mapping system to establish required changes using a variety of reference data including Aerial and Remote Sensing imagery. * Data Capture and Data manipulation ensuring mapping and scheme rules are followed taking customers’ claims into consideration. * Quality checking own work in accordance with standards and procedures, identifying and correcting errors appropriately Development opportunities Rural Payments Wales (RPW) is the largest operational delivery team within the Welsh Government, and we’re proud to play a vital role in supporting Wales’ rural communities. When you join us, you become part of a fast‑paced, rewarding environment where your contribution genuinely makes a difference. **Why now?** There has never been a more exciting time to join RPW. You’ll be working in well‑established processing teams at a pivotal moment, as we deliver a major transformation programme that supports both the **Programme for Government** and broader **Welsh Government commitments** — including the rollout of the **new Sustainable Farming Scheme** . Your work will directly contribute to shaping the future of farming, sustainability and land management in Wales. **Your Development in Welsh Government** We Are Committed To Helping You Develop And Progress. These Roles Offer Opportunities Aligned With Welsh Government’s Wider Development Approach And The Operational Delivery Profession (ODP): * Leadership \& Management Development – Opportunities to build your capability to lead, influence and support positive change across Welsh Government teams. * Frontline Service Delivery Skills – Strengthening your ability to provide excellent customer service to internal and external stakeholders. * Operational Delivery Profession (ODP) Framework – Welsh Government uses the ODP Professional Skills Framework to support career conversations, development planning and recruitment, helping you understand the skills and behaviours needed for progression. * Structured Learning \& Training – Access to Welsh Government’s internal learning offer, including governance, leadership, digital skills, and specialist operational training. Workshops, coaching and mentoring are also available to enhance your confidence and decision‑making. * Short‑Term Experience Placements (STEP) – Opportunities to gain wider exposure across Welsh Government by undertaking short placements with other teams, helping broaden your skills and experience without leaving your current role. **A Supportive Environment Where You Can Thrive** Whether you're starting your career in public service, looking to develop new skills, or bringing experience from another organisation, RPW offers a welcoming environment where collaboration, continuous improvement and personal development are genuinely valued. At RPW, you won’t just do a job — **you’ll help shape the future of Wales.** **A Supportive Environment Where You Can Thrive** Whether you're starting your career in public service, looking to develop new skills, or bringing experience from another organisation, RPW offers a welcoming environment where collaboration, continuous improvement and personal development are genuinely valued. At RPW, you won’t just do a job — **you’ll help shape the future of Wales.** Other vacancy related information If we receive a high number of applications, we may first shortlist candidates based on Experience 1\. Candidates who pass this stage may then be taken forward to a full shortlist or directly to interview. We may create a reserve list for this role. If you are placed on the reserve list, it will be valid for 12 months. If similar roles become available during this time, we may contact you. Reserve candidates will be asked to confirm their preferred office location as part of the application process. **Interview and appointment process** At interview, candidates will be asked to confirm which office location they are applying for. Candidates will then be placed into a merit order for that location, based on their interview scores. Each office location will have its own merit order and reserve list. Roles will be offered in score order for each location. ****How We Decide Between Candidates**** If two or more candidates achieve the same overall score, appointments will be decided in the following order: * Experience 1 * Experience 2 * Experience 3 * Experience 4 **Office locations** These posts are based at the following Welsh Government offices: * Aberystwyth – 1 post * Llandrindod Wells – 7 posts * Carmarthen – 14 posts **Office attendance** **All Roles Require Regular Office Attendance:** * Full‑time staff: at least 2 days per week * Part‑time staff: at least 40% of working hours In addition to office‑based work, all postholders will support customer‑facing Digital Assistance appointments. You will also be required to attend in‑person training sessions, team meetings, and set team days. These are an important part of how we work together and deliver a consistent service. Please tell us which **office location** you are applying for. * If you are applying for one location only, please clearly state that location. * If you are willing to work from more than one location, please list them in order of preference (for example: 1st choice, 2nd choice). Your preferences will be used to place you into the **merit order for each location** . Each location has its own merit order and reserve list. **Office attendance** **All Roles Require Regular Office Attendance:** * Full‑time staff: at least 2 days per week * Part‑time staff: at least 40% of working hours In addition to office‑based work, all postholders will support customer‑facing Digital Assistance appointments. You will also be required to attend in‑person training sessions, team meetings, and set team days. These are an important part of how we work together and deliver a consistent service. Please tell us which **office location** you are applying for. * If you are applying for one location only, please clearly state that location. * If you are willing to work from more than one location, please list them in order of preference (for example: 1st choice, 2nd choice). Your preferences will be used to place you into the **merit order for each location** . Each location has its own merit order and reserve list. Vetting level Basic Number of posts 22 Contact point for further information regarding the post RPW.DivisionalReturns@gov.wales Welsh language requirements 3 \- Welsh language skills are not essential for this post, they are however desirable and will be considered if two or more candidates receive the same score at the application or interview stage. Understanding by reading 0 \- No skills Speaking and being understood 0 \- No skills Understanding by listening 0 \- No skills Writing and being understood 0 \- No skills Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity. **The Selection Process And Stages Are:** Evidence to provide Experience questions **Experience 1:** This role involves managing your own workload in a fast\-paced, target\-driven environment. How would you prioritise tasks and keep your manager informed of progress? **Experience 2:** You’ll be using various sources of information to make decisions. Tell us about a time when you used the information available, followed the guidance, and worked with colleagues to decide the best way forward? **Experience 3:** These roles involve working as part of a large team. Tell us about a time when you got to know your colleagues and built supportive working relationships to help achieve a positive result? **Experience 4:** Use of Microsoft Office / Digital Tools \- Describe a situation where you used Microsoft Office (Excel, Word or Outlook) or another digital system to manage or improve a task, process, or piece of work. What was the outcome? **Technical 1:** Please tell us which office location you are applying for. If you are applying for one location only, please clearly state that location. If you are willing to work from more than one location, please list them in order of preference (for example: 1st choice, 2nd choice). Your preferences will be used to place you into the merit order for each location. Each location has its own merit order and reserve list. You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service. https://www.gov.uk/government/publications/nationality\-rules If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted. ****Nationality Requirements**** This job is broadly open to the following groups: * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre\-settled status under the European Union Settlement Scheme (EUSS) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre\-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service All Welsh Government staff are members of the Civil Service, and as a result are eligible for: * Civil Service Pension Scheme * 31 days annual leave (pro\-rated for part time) * training and development opportunities * Cycle2Work Scheme * Smart Working flexible working arrangement * Green Car Scheme (subject to availability) If you are an active Civil Service Pension member you can continue your membership throughout your employment with us. If you are an active Civil Service Pension member you can continue your membership throughout your employment with us. We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website. If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales . Please ensure that you refer to the vacancy reference number. If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk. ****How To Apply**** All applications for this vacancy must be made using our online application system. Unless stated otherwise in the 'Other vacancy\-related information for advert', the Welsh Government cannot offer Visa sponsorship. Welsh Government holds a Visa sponsorship licence, but this can only be used for certain roles and this campaign does not qualify. Applications are welcomed from people with a diverse range of lived and professional experiences. We are actively committed to becoming an increasingly diverse organisation which represents the diverse communities we serve. There are a number of Diversity networks that staff can participate in, which include the Disability Awareness and Support Staff Network; Minority Ethnic Staff Network; Mind Matters (Mental health and well\-being); PRISM (LGBTI\+), Women Together and the Neurodivergence Network. If you have an impairment which prevents you from applying online, please email our recruitment team. You can: * request an application pack in an alternative format * request a recruitment adjustment to help you submit your application Use the 'Apply' button to submit your application. You will be asked to register if you don't have an account or sign in if you do. Registration takes a few minutes and you will need an email address. You should check your Application Centre regularly for updates to your application. Please also check your spam/junk folder in case any communication regarding your application and/or assessment details finds its way there. Once you've registered for an account and logged in, you'll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form. If you would like to apply for this vacancy in Welsh, please use the Change Language link on this page. We welcome applications in Welsh, and applications submitted in Welsh will not be treated less favourably than applications submitted in English. Please see the candidate guidance for more information on the recruitment process. For information on Civil Service Success Profiles please click here . **For TS to G6 recruitment schemes:** When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role. Use the 'Apply' button to submit your application. You will be asked to register if you don't have an account or sign in if you do. Registration takes a few minutes and you will need an email address. You should check your Application Centre regularly for updates to your application. Please also check your spam/junk folder in case any communication regarding your application and/or assessment details finds its way there. Once you've registered for an account and logged in, you'll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form. If you would like to apply for this vacancy in Welsh, please use the Change Language link on this page. We welcome applications in Welsh, and applications submitted in Welsh will not be treated less favourably than applications submitted in English. Please see the candidate guidance for more information on the recruitment process. For information on Civil Service Success Profiles please click here . **For TS to G6 recruitment schemes:** When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.