Room Division Manager

**Rooms Division Manager** Stratford, ON **Overview** A luxury boutique hotel is seeking a Rooms Division Manager to oversee Front Desk and Housekeeping, ensuring a seamless, high\-touch guest experience. This is a hands\-on leadership role with full ownership of the rooms division, focused on service excellence, operational discipline, and team performance. **Key Responsibilities** * Oversee all Front Desk and Housekeeping operations, ensuring consistency and efficiency across the rooms division * Deliver and maintain a high\-touch guest experience aligned with luxury service standards * Lead, coach, and hold accountable department heads and their teams * Establish and maintain SOPs, conduct regular inspections, and ensure operational excellence * Monitor guest feedback and resolve issues promptly to maintain high satisfaction levels * Manage departmental budgets, labour, and cost controls while maintaining service standards * Drive rooms performance including occupancy, ADR, and RevPAR * Collaborate with senior leadership on operational direction and continuous improvement initiatives * Ensure compliance with health, safety, and security standards **Qualifications** * 5\+ years of experience in Rooms Division or hotel operations, with at least 2 years in a leadership role * Experience in a luxury or premium hotel environment strongly preferred * Strong understanding of Front Office and Housekeeping operations * Experience with PMS systems and revenue management principles * Proven ability to lead teams in a high\-performance, service\-driven environment **Skills \& Attributes** * Strong leadership presence with the ability to drive accountability * High attention to detail and commitment to service excellence * Ability to operate effectively in a fast\-paced, guest\-focused environment * Strong problem\-solving and decision\-making skills * Clear and professional communication **Compensation** * $65,000 – $85,000 base salary, commensurate with experience * Benefits package including health spending plan and additional perks **Note:** * Candidates must be legally eligible to work in Canada.