RMR, General Manager, Mountain Operations

**Revelstoke Mountain Resort** Location: Revelstoke, British Columbia \| Reports to: President, Revelstoke Mountain Resort **Position Summary** The General Manager, Mountain Operations is responsible for the overall leadership, performance, and strategic direction of Revelstoke Mountain Resort’s mountain operations. This role leads the safe, efficient, and high\-quality delivery of all on\-mountain experiences across winter and summer operations, while ensuring exceptional guest experiences, strong financial performance, and a culture of accountability, collaboration, operational excellence and meaningful guest engagement. As a key member of the resort’s executive leadership team, the General Manager plays a critical role in shaping and executing the resort’s operating strategy and growth agenda. This leader is accountable for the performance of all mountain\-based operations and works in close partnership with leaders across lodging, food and beverage, events, and village services to deliver a seamless and compelling end\-to\-end resort experience. This is an exceptional opportunity for a proven mountain resort leader to join a high\-growth destination resort with ambitious plans for continued investment, operational evolution, and guest experience enhancement over the coming decade.     **Key Responsibilities** Operational Leadership * Provide overall leadership for year\-round mountain operations, including lift operations, ski patrol, grooming, snowmaking, guest services, equipment rentals, and retail. * Ensure all operations are delivered safely, efficiently, and to a consistently high standard of quality and guest service. * Lead seasonal operating plans for peak and off\-peak periods, ensuring operational readiness, service consistency, and effective resource allocation. * Establish and maintain clear operating standards, performance expectations, and accountability across all mountain departments. * With the Exec team, drive a fun and activation focused guest and team member experience across the resort. * Drive continuous improvement in service delivery, operating efficiency, and executional excellence. Leadership and Team Development * Lead, coach, and develop a high\-performing team of department leaders and frontline teams across mountain operations. * Foster a culture of accountability, collaboration, engagement, and performance. * Oversee organizational planning, workforce planning, seasonal staffing strategies, and talent development across the operation. * Build leadership capability and bench strength to support current operations and future growth. * Maintain a visible leadership presence across the resort, particularly during peak operating periods. Financial and Commercial Performance * Own the operating budget, forecasting process, maintenance Capex and overall financial performance of mountain operations. * Identify and execute initiatives that drive revenue growth, improve operating efficiency, and support long\-term profitability. * Monitor key performance indicators and operating results, and make timely adjustments to achieve business objectives. * Partner with executive leadership on annual planning, business reviews, and strategic decision\-making. Guest Experience and Community Relations * Champion an exceptional guest experience across all mountain touchpoints and operating seasons. * Use guest feedback, operational insights, and service standards to drive continuous improvement. * Work closely with resort leaders across hospitality, food and beverage, lodging, events, and village services to ensure an integrated resort experience. * Maintain strong relationships with guests, partners, and the local community, representing the resort with professionalism and credibility. Safety, Risk, and Compliance * Lead and reinforce a strong safety culture across all areas of mountain operations. * Ensure compliance with all applicable regulatory, environmental, and industry requirements. * Oversee risk management, emergency preparedness, incident response planning and with the PR team a communications plan. * Ensure safety systems, training, and operational protocols are current, effective, and consistently applied. Strategic Planning and Growth * Contribute to the long\-term vision, operating strategy, and growth plans for Revelstoke Mountain Resort. * Identify opportunities to enhance operations, elevate the guest experience, and improve the resort’s competitive position. * Lead and support strategic initiatives, operational improvements, and infrastructure planning. * Serve as a key stakeholder in the planning and implementation of maintenance capital and growth capital projects across mountain operations. * Prepare maintenance capital plans, oversee approved investments, and support the successful execution of major capital initiatives.   **Qualifications and Experience**   * 10\+ years of progressive senior leadership experience in ski resort, mountain resort, or comparable hospitality and recreation operations. * Direct experience leading mountain operations or major operating functions within a complex, guest\-facing, high\-volume environment. * Demonstrated success leading large, multi\-disciplinary teams in a seasonal and operationally demanding business. * Strong financial acumen, including experience with budgeting, forecasting, cost control, and performance management. * Strong knowledge of ski resort operations, including lift operations, ski patrol, grooming, snowmaking, and guest services. * Experience leading capital projects, infrastructure improvements, or major operational expansions is strongly preferred. * Exceptional leadership, communication, judgment, and problem\-solving skills. * Proven ability to balance strategic thinking with disciplined operational execution. * Comfortable working on site in a fast\-paced resort environment, including weekends and holidays during peak operating periods.   **Leadership Competencies** * Executive Leadership and Team Development * Strategic Thinking and Business Planning * Operational Excellence * Financial and Commercial Acumen * Guest Experience Champion * Safety Leadership and Risk Management * Change Leadership * Decision\-Making and Accountability   **Wok Environment**   * Based on site at Revelstoke Mountain Resort in Revelstoke, British Columbia. * Active leadership presence required across indoor and outdoor resort environments in varying weather and mountain conditions. * Role requires flexibility and visibility during peak seasonal periods, including weekends and holidays.   **Compensation and Benefits** $110,000 \- $150,000 annually plus incentive bonus eligibility. Relocation assistance will be considered.   All positions are eligible for the following benefits and perks: * Free Seasonal Access Pass * Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals. * Referral Bonus Program * Free or discounted lift tickets at many other resorts * Access to free Employee and Family Assistance Program * Discounts at Sutton and Sandman hotels (employee and friends/family) * Additional Northland Properties discounts via a Perks program with other vendors   Full\-time, year\-round positions are also eligible for these: * Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans * RRSP matching after 6 months of service * Free access pass for dependents