Retail Sales & Administrative Assistant

**About Us** IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world\-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities. **Job Description** **Job Overview** The Retail Sales \& Administrative Assistant is responsible for supporting both boutique retail operations and administrative functions to ensure seamless client experience and efficient internal processes. This role requires a high level of professionalism, strong organizational capabilities, and a solid understanding of luxury service standards. The position serves as a key link between the retail floor, management, suppliers, and internal departments. **Responsibilities** **Retail Sales and Client Service** * Provide a refined and professional client experience, ensuring all customers receive attentive, personalized service aligned with luxury brand standards. * Support the achievement of sales objectives through strong product knowledge, effective selling techniques, and client engagement. * Manage fitting room operations and ensure clients receive timely and courteous assistance. * Build and maintain client relationships, including maintaining a client database and supporting VIP client initiatives. * Maintain store presentation and ensure merchandise displays meet corporate visual standards. * Process sales transactions, returns, exchanges, and maintain accurate client and sales records. * Stay informed on new collections, product features, and industry trends to enhance client interactions. * Assist with store events, including product launches, promotional activities, and client appointments. **Administrative \& Operational Support** * Serve as the primary point of contact for daily communication with vendors, suppliers, partners, and internal departments. * Coordinate administrative tasks including attendance tracking, meeting scheduling, and general office support. * Maintain ZOHO Inventory, including imports, goods receiving, stock updates, reconciliation, and order tracking in Shopify. * Oversee accurate preparation, packaging, dispatch, and tracking of client deliveries. * Coordinate with courier partners to ensure timely delivery and resolve shipment issues. * Support financial processes including invoicing, purchase orders, petty cash, and corporate card tracking. * Perform data entry and digital updates, including website maintenance and online order fulfillment. * Assist with procurement activities and occasional photoshoots, including basic photography and editing. * Perform additional duties as assigned by Management. * Support influencer communication and social media posting as required. * Perform additional duties as assigned by Management. **Requirements** * Minimum 3 years of experience in luxury retail, premium customer service, or a similar client\-facing environment. * Must have strong clientele or client database * Strong administrative and organizational skills with a high level of accuracy and attention to detail. * Proficiency in inventory and order tracking systems (ZOHO and Shopify preferred) and basic financial documentation. * Excellent verbal and written communication skills with a professional and polished demeanor * Ability to manage multiple tasks and prioritize effectively in a fast\-paced environment. **Benefits** * International team (over 50 nationalities) * 24 annual leave days * Annual flight home * Life insurance plan * Medical insurance plan (with the option to upgrade at your own cost) * Invitations to participate in various company functions, staff events, and department team building events * Opportunities to learn, develop and grow with the organization * Being part of a motivated team and Moving\-Forward\-Company\-Culture check(event) ; career\-website\-detail\-template\-2 \=\> apply(record.id,meta)" mousedown\="lyte\-button \=\> check(event)" final\-style\="background\-color:\#CDA72C;border\-color:\#CDA72C;color:white;" final\-class\="lyte\-button lyteBackgroundColorBtn lyteSuccess" lyte\-rendered\=""\>