Restaurant Manager

**Report to:** General Manager **Hours:** 45 hours per week Wednesday – Sunday **Package:** Total package of £45,000 per annum including Tronc, plus company bonus scheme **Location:** Roots, Marygate, York YO30 7BH **Overview** The Restaurant Manager is responsible for the day\-to\-day running of Roots, ensuring the site operates according to its vision and goals. You will ensure that all departments are working collaboratively and delivering a high\-quality, fine\-dining service to all guests. **The Role and Responsibilities** • Service – Being the face of the business in the restaurant. • Managing floor operations, ensuring high levels of customer service at all times to always meet our guest’s expectations to enhance and maintain the reputation of Roots. • Providing the attention to detail that we need to push standards forward. • Have a flexible and adaptive hands\-on approach in order to support the restaurant team. • Manage, support and train FOH team. • Ensure all team members receive guidance and feedback where necessary to be successful in their role, organising appraisal processes and goal setting. • Being aware and managing service flow, service board and dietary requirements. • Ensure strong FOH and BOH communication. • Scheduling and staffing organisation. • Ensure restaurant cleanliness is maintained to company standards and expectations. • Cash up and reporting responsibilities. • Dealing with face\-to\-face customer complaints and ensuring acceptable outcomes. **The Person** • A mature outlook. • Quality driven. • Impeccable attention\-to\-detail. • Excellent communication and organisational skills. • A friendly and approachable manner. • A genuine passion for the hospitality industry and guest experience. • High standard of personal presentation, with a confident, professional and welcoming personality. • Ability to work under pressure, giving direction and leadership to the team. • A self\-motivated and driven individual who is results\-orientated and proactive. • Ability to work independently and as part of a team. **How to apply** To apply, please send your CV and covering letter to Emma and Matthew via careers@tommybanks.co.uk