Accepting Applications
Full-time
On-site
Posted 1 hour, 26 minutes ago
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0 applications
Job Description
We are looking for a
**Guest reservation Officer**
to manage guest inquiries and bookings across phone, WhatsApp, and email.
**Key Responsibilities**
* Handle all booking inquiries via
**calls, WhatsApp, and email**
* **Convert inquiries into confirmed reservations**
* **Share accurate information on rooms, rates, and policies**
* **Manage bookings in system (direct \+ OTA platforms)**
* **Coordinate with Front Office for arrivals and guest requests**
* **Upsell room categories and extended stays**
* **Ensure quick response times and clear communication**
**Requirements**
* At least 1–2 years experience in
**hotel reservations / front office**
* Strong communication skills (Urdu \& English)
* Comfortable using
**WhatsApp, email, Booking.com, etc.**
* Basic understanding of hotel operations and pricing
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