Professional Services Engineer

This role will be responsible for performing support, maintenance, installations, site surveys, documentations, updates/upgrades, troubleshooting, etc. for SEDCO’s products at customers’ locations. **Responsibilities** • Make onsite Support for SEDCO’s Products HW/SW. • Make remote Support for SEDCO’s Products HW/SW. • Install \& Configure for SEDCO’s Products HW/SW. • Conduct Site Surveys. • Conduct SEDCO’s Products Updates/Upgrades. • Complete Documentation for SEDCO’s Products as required. • Maintain Excellent Customers’ relationship. • Conduct Presentations/Demos on SEDCO’s Products as required. • Do internal Service Department Tasks. • Conduct Training to Partners. • SEDCO’s Products Customization \& Configurations. **Qualifications** • Minimum Bachelor's degree in Computer Engineering, Computer Science or related. **Knowledge:**  Minimum Bachelor's degree in Computer Engineering or Computer Science • Maximum 2 Years’ experience in the field, fresh graduates are encouraged to apply. • Excellent command of English \& Arabic Spoken and Written. • Ability to relocate according to work needs. • Excellent customer service \& communication skills. Technologies: • Knowledge in networking (Wiring, Switches, IP Addresses, Ports, …) • Knowledge in Windows Operating System \- Win 10, WinServer2012\-2019 (Administration, Services, IIS, Troubleshooting, …) • Knowledge in databases/reporting administration, preferable MS SQL2012\-2019 (Connectivity, Backup \& Restore, maintenance ...) • Good knowledge in IT projects cycle. • Documentation tools (MS word, MS Visio, MS project, …) Other requirements: • Applicant must have legal residence with valid work permit in UAE. • Required a UAE valid driving license